How To Fix FKK_ML_SRV128 - Clarification case has been reserved for Machine Learning.

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_ML_SRV - FI-CA Machine Learning (ML)

• Message number: 128

• Message text: Clarification case has been reserved for Machine Learning.

What causes this issue?

In the relevant company code, machine learning is active for the payment
procedure.
The clarification case must first be sent to the Cash Application and
then the result can be collected.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_ML_SRV128 - Clarification case has been reserved for Machine Learning. ?

  The SAP error message FKK_ML_SRV128 indicates that a clarification case has been reserved for Machine Learning (ML) processing. This typically occurs in the context of SAP's machine learning capabilities, particularly in the area of financial transactions or billing processes.
  Cause:
  
  Machine Learning Model Activation: The error may arise when a machine learning model is activated but requires additional information or clarification before it can process the data.
  Data Quality Issues: There may be issues with the data being processed, such as missing or inconsistent information that prevents the ML model from making a decision.
  Configuration Issues: The system may not be properly configured to handle the specific case, leading to the reservation of the clarification case.
  Thresholds Not Met: The ML model may have certain thresholds or criteria that need to be met before it can process the transaction, and if these are not met, a clarification case is created.
  
  Solution:
  
  Review Clarification Cases: Check the clarification cases that have been reserved. This can usually be done through the SAP interface where you can view the details of the case and understand what information is missing or what needs clarification.
  Data Validation: Ensure that the data being processed is complete and accurate. Look for any missing fields or inconsistencies that could be causing the issue.
  Configuration Check: Verify the configuration settings for the machine learning model. Ensure that all necessary parameters are set correctly and that the model is properly integrated with the relevant SAP modules.
  Reprocess the Case: After addressing any identified issues, attempt to reprocess the clarification case. This may involve resubmitting the transaction or running the ML model again.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling this error message, as there may be additional steps or considerations based on your system's configuration.
  
  Related Information:
  
  SAP Notes and Knowledge Base Articles: Check for any relevant SAP Notes or KBAs that address this specific error message or provide guidance on machine learning integration in your SAP environment.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Machine Learning in SAP: Familiarize yourself with how machine learning is implemented in your SAP system, including the types of models used and the data requirements for successful processing.
  
  If the issue persists after following these steps, it may be necessary to contact SAP support for further assistance.