How To Fix FKK_FACT021 - Document &1: Reset reason &3 for factor &2 not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_FACT - FI-CA: Factoring

• Message number: 021

• Message text: Document &1: Reset reason &3 for factor &2 not defined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_FACT021 - Document &1: Reset reason &3 for factor &2 not defined ?

  The SAP error message FKK_FACT021 typically occurs in the context of contract accounts receivable and payable (FI-CA) when there is an issue related to the reset reason for a specific factor in the system. This error indicates that the reset reason for a particular factor is not defined in the system, which prevents the processing of the document.
  Cause:
  The error is caused by the following reasons:
  
  Missing Configuration: The reset reason for the specified factor is not defined in the system configuration. This can happen if the necessary settings have not been maintained in the customizing settings for the FI-CA module.
  Incorrect Document Processing: The document being processed may have an invalid or unrecognized factor that does not have a corresponding reset reason defined.
  Data Inconsistency: There may be inconsistencies in the data related to the document or the factors involved.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Financial Accounting (New) > Accounts Receivable and Accounts Payable > Contract Accounts Receivable and Payable > Basic Functions > Factors > Define Reset Reasons.
  Ensure that the reset reason for the specified factor is defined. If it is missing, create a new entry for the reset reason.
  
  
  
  Review Document:
  
  Check the document number mentioned in the error message to ensure that it is valid and correctly processed.
  Verify that the factors associated with the document are correctly defined and that they correspond to the reset reasons in the configuration.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the FKK_FACT021 error for any additional insights or specific instructions.
  
  
  
  Testing:
  
  After making the necessary changes, test the document processing again to ensure that the error is resolved.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and document, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like OBD2 (for defining reset reasons) or FBL5N (to view customer line items) to investigate further.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Exits and BAdIs: If custom logic is involved, review any user exits or BAdIs that may affect the processing of factors and reset reasons.
  
  By following these steps, you should be able to identify and resolve the cause of the FKK_FACT021 error in your SAP system.