How To Fix FKK_CRM083 - A follow-up work item already exists for this work item

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 083

• Message text: A follow-up work item already exists for this work item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM083 - A follow-up work item already exists for this work item ?

  The SAP error message FKK_CRM083 indicates that a follow-up work item already exists for the work item you are trying to process. This typically occurs in the context of contract accounts receivable and payable (FI-CA) or customer relationship management (CRM) when there is an attempt to create a follow-up item for a work item that has already been processed or is in the process of being handled.
  Cause:
  
  Duplicate Follow-Up: The most common cause is that a follow-up work item has already been created for the original work item. This can happen if the user attempts to create a follow-up item multiple times.
  System Configuration: There may be specific configurations or settings in the system that prevent the creation of multiple follow-up items for the same work item.
  Workflow Issues: If there are issues with the workflow or process management, it may lead to the system incorrectly identifying that a follow-up already exists.
  
  Solution:
  
  Check Existing Work Items: Before attempting to create a follow-up work item, check if there is already an existing follow-up for the original work item. You can do this by reviewing the work item history or logs.
  Review Workflow: Ensure that the workflow processes are functioning correctly. If there are issues, they may need to be addressed by your SAP Basis or technical team.
  Consult Documentation: Review the SAP documentation or help files related to the specific transaction or process you are working with to understand the expected behavior.
  Error Handling: If you believe this is an error and there should not be a follow-up item, you may need to investigate further or contact SAP support for assistance.
  User Training: Ensure that users are trained on the correct procedures for creating follow-up work items to avoid duplicate entries.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing work items, such as FPL9 (Display Work Items) or FPL1 (Create Work Item).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address the issue.
  System Logs: Review system logs for any additional error messages or warnings that may provide context for the issue.
  
  If the problem persists after following these steps, it may be necessary to escalate the issue to your SAP support team or consult with SAP directly for more in-depth troubleshooting.