How To Fix FKK_CRM040 - Info module with key &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 040

• Message text: Info module with key &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM040 - Info module with key &1 does not exist ?

  The SAP error message FKK_CRM040 indicates that the system is unable to find a specific info module associated with the key provided. This error typically occurs in the context of SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) when the system is trying to access a module that has not been defined or is not available in the system.
  Cause:
  
  Missing Info Module: The info module with the specified key does not exist in the system. This could be due to a configuration issue or because the module has not been created.
  Incorrect Key: The key provided in the transaction or program may be incorrect or misspelled.
  Transport Issues: If the info module was recently transported from another system, there may have been issues during the transport process that prevented it from being created properly.
  Authorization Issues: The user may not have the necessary authorizations to access the info module.
  
  Solution:
  
  
  Check Info Module Configuration:
  
  Go to the configuration settings for the info module in the relevant SAP transaction (e.g., SPRO).
  Verify that the info module with the specified key exists and is correctly configured.
  
  
  
  Verify Key:
  
  Double-check the key you are using to ensure it is correct. Look for any typos or formatting issues.
  
  
  
  Transport Check:
  
  If the info module was recently transported, check the transport logs for any errors or issues that may have occurred during the transport process.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the info module. You may need to consult with your SAP security team to verify this.
  
  
  
  Create Info Module:
  
  If the info module does not exist, you may need to create it. This typically involves defining the module in the relevant configuration settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific info module for additional guidance on configuration and troubleshooting.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message FKK_CRM040.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration) and SE11 (for data dictionary) to investigate further.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.