How To Fix FKK_CM261 - Worklist could not be released

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CM -

• Message number: 261

• Message text: Worklist could not be released

What causes this issue?

It was not possible to release the worklist.

System Response

The system saved the worklist but did not release it.

How to fix this error?

Call the worklist again and release it manually.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CM261 - Worklist could not be released ?

  The SAP error message FKK_CM261: Worklist could not be released typically occurs in the context of contract management or billing processes within the SAP system, particularly in the SAP Convergent Charging (SAP CC) or SAP Contract Accounts Receivable and Payable (SAP FI-CA) modules. This error indicates that there is an issue preventing the release of a worklist, which is a collection of items that need to be processed.
  Causes:
  
  Incomplete Data: The worklist may contain entries with missing or incomplete data that prevents it from being processed.
  Locking Issues: Another user or process may have locked the worklist or some of its entries, preventing the release.
  Configuration Issues: There may be configuration settings in the system that are not correctly set up, leading to the inability to release the worklist.
  Authorization Issues: The user attempting to release the worklist may not have the necessary authorizations to perform this action.
  Technical Errors: There could be underlying technical issues, such as database inconsistencies or system bugs.
  
  Solutions:
  
  Check Data Completeness: Review the entries in the worklist to ensure that all required fields are filled out correctly. Correct any missing or incorrect data.
  Release Locks: If the worklist or its entries are locked, identify the user or process that is holding the lock and resolve the issue. You can use transaction codes like SM12 to check for locks.
  Review Configuration: Ensure that the configuration settings related to worklist processing are correctly set up. This may involve checking the customizing settings in the SAP system.
  Check Authorizations: Verify that the user has the necessary authorizations to release the worklist. This can be done by checking the user roles and authorizations in transaction SU53 or SU01.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL1N (Vendor Line Item Display), FBL3N (G/L Account Line Item Display), and FBL5N (Customer Line Item Display) to analyze related financial documents.
  SAP Notes: Search for SAP Notes related to FKK_CM261 for any specific fixes or recommendations provided by SAP.
  Documentation: Review the SAP Help Portal for documentation on worklist processing in the relevant modules to understand the expected behavior and configuration.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.