How To Fix FKK_CM216 - The collection strategy was converted manually

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CM -

• Message number: 216

• Message text: The collection strategy was converted manually

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CM216 - The collection strategy was converted manually ?

  The SAP error message FKK_CM216, which states "The collection strategy was converted manually," typically occurs in the context of contract accounts receivable and payable (FI-CA) when there is an issue with the collection strategy assigned to a customer or a contract account.
  Cause:
  
  Manual Conversion: The error indicates that the collection strategy for a specific account has been manually converted or changed. This could happen due to user intervention or adjustments made in the system.
  Inconsistent Data: There may be inconsistencies in the data related to the collection strategy, such as missing or incorrect configuration settings.
  System Configuration: The system may not be properly configured to handle the new collection strategy, leading to conflicts or errors during processing.
  
  Solution:
  
  Review Collection Strategy: Check the collection strategy assigned to the affected account. Ensure that it is correctly configured and appropriate for the account's status.
  Revert Changes: If the collection strategy was changed manually, consider reverting it to the previous strategy if it was functioning correctly before the change.
  Check Configuration: Verify the configuration settings for the collection strategy in the SAP system. Ensure that all necessary parameters and settings are correctly defined.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing collection strategies in FI-CA.
  Transaction Codes: Use relevant transaction codes (like FKK_CMS or FKK_CMS1) to analyze and manage collection strategies.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  FI-CA Module: This error is specific to the Financial Accounting - Contract Accounts Receivable and Payable (FI-CA) module in SAP.
  Collection Strategies: Collection strategies are used to define how overdue items are managed and collected. They can include various parameters such as dunning levels, payment terms, and collection methods.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.