How To Fix FKK_CC105 - More than one prepaid account was returned

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CC -

• Message number: 105

• Message text: More than one prepaid account was returned

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CC105 - More than one prepaid account was returned ?

  The SAP error message FKK_CC105 ("More than one prepaid account was returned") typically occurs in the context of contract accounts in the SAP Convergent Charging (SAP CC) or SAP Contract Accounts Receivable and Payable (FI-CA) modules. This error indicates that the system has found multiple prepaid accounts associated with a particular customer or contract, which leads to ambiguity in processing.
  Cause:
  
  
  Multiple Prepaid Accounts: The primary cause of this error is that the system has identified more than one prepaid account linked to the same customer or contract. This can happen if:
  
  The customer has multiple prepaid accounts set up in the system.
  There are configuration issues or data inconsistencies in the customer master data.
  
  
  
  Configuration Issues: Incorrect configuration in the system regarding how prepaid accounts are managed can also lead to this error.
  
  
  Data Duplication: There may be duplicate entries in the database for prepaid accounts, which can cause the system to retrieve more than one account when it expects only one.
  
  
  Solution:
  
  
  Review Customer Accounts: Check the customer master data to see how many prepaid accounts are associated with the customer. You can do this by:
  
  Navigating to the customer account in the SAP GUI.
  Reviewing the account details to identify any duplicate or unnecessary prepaid accounts.
  
  
  
  Consolidate Accounts: If multiple prepaid accounts are not needed, consider consolidating them into a single account. This may involve:
  
  Merging account balances.
  Updating any related transactions to point to the primary prepaid account.
  
  
  
  Adjust Configuration: If the issue is due to configuration settings, review the settings related to prepaid accounts in the SAP system. Ensure that the system is set up to handle prepaid accounts correctly.
  
  
  Data Cleanup: If there are duplicate entries, perform a data cleanup to remove or archive unnecessary prepaid accounts. This may require assistance from your SAP Basis or data management team.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to FKK_CC105 for any specific guidelines or patches that may address this issue.
  
  
  Contact SAP Support: If the problem persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like FD32 (Change Customer) or FBL5N (Customer Line Item Display) to review customer accounts.
  SAP Notes: Check for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal for detailed information on managing prepaid accounts and handling errors in the FI-CA module.
  
  By following these steps, you should be able to identify the cause of the FKK_CC105 error and implement a solution to resolve it.