How To Fix FKK_CC011 - Event 5705: error during amount alerts for the prepaid account

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CC -

• Message number: 011

• Message text: Event 5705: error during amount alerts for the prepaid account

What causes this issue?

At event <DS:FU.FKK_SAMPLE_5705>5705</>, the amount alerts for prepaid
account &V1& were not changed correctly.
You are not allowed to change the amount of the existing amount alerts
in the prepaid account. You are only allowed to change the ID for the
alert.
Adding additional amount alerts with any amounts is also allowed.
The IDs of the alerts have to be unique and must not be left blank.

System Response

Processing is terminated.

How to fix this error?

Change the implementation for event <DS:FU.FKK_SAMPLE_5705>5705</> so
that the conditions listed here are fulfilled.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CC011 - Event 5705: error during amount alerts for the prepaid account ?

  The SAP error message FKK_CC011, specifically Event 5705, indicates that there is an issue related to amount alerts for a prepaid account in the SAP Convergent Charging (SAP CC) module. This error typically arises during the processing of prepaid transactions, where the system is unable to evaluate or trigger the necessary alerts based on the defined thresholds for the prepaid account.
  Causes:
  
  Configuration Issues: The amount alerts may not be properly configured in the system. This could include incorrect thresholds or missing alert definitions.
  Data Integrity Problems: There may be inconsistencies or missing data in the prepaid account records that prevent the system from processing alerts correctly.
  System Performance: If the system is under heavy load or if there are performance issues, it may fail to process alerts in a timely manner.
  Software Bugs: There could be bugs in the version of SAP CC being used that affect the alert processing functionality.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for amount alerts in the SAP CC system. Ensure that all thresholds and alert definitions are correctly set up.
  Data Validation: Verify the integrity of the data associated with the prepaid accounts. Look for any missing or incorrect entries that could be causing the issue.
  System Monitoring: Monitor system performance and resource usage. If the system is overloaded, consider optimizing performance or scaling resources.
  Update Software: Ensure that you are using the latest version of SAP CC. If there are known bugs related to this error, applying patches or updates may resolve the issue.
  Logs and Traces: Check the application logs and traces for more detailed error messages that can provide insights into the specific cause of the failure.
  Consult Documentation: Refer to SAP documentation or support notes related to FKK_CC011 and Event 5705 for any specific recommendations or known issues.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Technical Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the FKK_CC011 error and implement a suitable solution.