How To Fix FITP159 - The external Passenger Name Record (PNR) could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 159

• Message text: The external Passenger Name Record (PNR) could not be read

What causes this issue?

1) The Passenger Name Record was deleted from the reservation system
three days after the end of the trip.
2) The Passenger Name Record was changed or deleted outside the SAP
system (for example by the travel center).
3) The company ID for identification in the reservation system was
changed (see Customizing for Travel Management -> Travel Planning).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If item 1 does not apply, inform your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP159 - The external Passenger Name Record (PNR) could not be read ?

  The SAP error message FITP159, which states "The external Passenger Name Record (PNR) could not be read," typically occurs in the context of travel management or related modules where integration with external systems (like airline reservation systems) is involved. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Invalid PNR: The PNR being referenced may not exist or may have been entered incorrectly.
  System Integration Issues: There may be a problem with the connection between SAP and the external system that manages PNRs.
  Data Format Issues: The format of the PNR data being sent or received may not match the expected format.
  Authorization Issues: The user may not have the necessary permissions to access the PNR data.
  Network Issues: Temporary network issues could prevent the SAP system from reaching the external system.
  
  Solutions:
  
  Verify PNR: Check the PNR for accuracy. Ensure that it is correctly entered and exists in the external system.
  Check System Connectivity: Ensure that the SAP system can communicate with the external system. This may involve checking network settings, firewalls, and integration configurations.
  Review Data Formats: Ensure that the data being sent to and received from the external system adheres to the required formats. This may involve checking mapping configurations in the integration settings.
  User Permissions: Verify that the user has the necessary permissions to access the PNR data. This may involve checking user roles and authorizations in SAP.
  Consult Logs: Check system logs for more detailed error messages that may provide additional context about the failure.
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team for the external system for further assistance.
  
  Related Information:
  
  Documentation: Review SAP documentation related to travel management and PNR integration for specific guidelines and troubleshooting steps.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the FITP159 error effectively.