How To Fix FITP078 - No credit card available for reservation guarantee or payment

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 078

• Message text: No credit card available for reservation guarantee or payment

What causes this issue?

To reserve the hotel room, a credit card is required as a guarantee or
deposit. However, no credit card can be assigned on the basis of your
travel profile.

How to fix this error?

Check to see whether your travel profile specifies a credit card as a
payment method for reservations in the travel service category <ZK>Hotel
</>. You make the necessary settings in Customizing for Travel Planning
under <LS>Define Enterprise-Specific Payment Methods</>.
INCLUDE FI_TV_NA_SYSADMIN1 OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP078 - No credit card available for reservation guarantee or payment ?

  The SAP error message FITP078, which states "No credit card available for reservation guarantee or payment," typically occurs in the context of SAP's Travel Management or related modules when a user attempts to make a reservation or payment that requires a credit card, but no valid credit card information is available in the system.
  Causes:
  
  Missing Credit Card Information: The user may not have entered any credit card details in their profile.
  Expired Credit Card: The credit card information may be present but could be expired or invalid.
  Incorrect Configuration: The system may not be configured correctly to allow credit card payments or guarantees.
  User Profile Issues: The user profile may not be set up to include credit card information.
  Authorization Issues: The user may not have the necessary permissions to access or use credit card information.
  
  Solutions:
  
  
  Enter Credit Card Information:
  
  Navigate to the user profile or settings in the SAP system.
  Ensure that valid credit card details are entered, including the card number, expiration date, and cardholder name.
  
  
  
  Check Expiration:
  
  Verify that the credit card information is current and not expired. If it is expired, update it with a valid card.
  
  
  
  Configuration Check:
  
  Consult with your SAP administrator to ensure that the system is configured to accept credit card payments. This may involve checking settings in the Travel Management module or related areas.
  
  
  
  User Profile Review:
  
  Ensure that the user profile is complete and that all necessary fields related to payment methods are filled out.
  
  
  
  Authorization Review:
  
  Check if the user has the necessary permissions to access and use credit card information. If not, the administrator may need to adjust the user's roles or permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific configurations or requirements related to credit card processing in your version of SAP.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on how to enter and manage their credit card information within the SAP system.
  Support: If the issue persists after trying the above solutions, consider reaching out to your organization's SAP support team or SAP's customer support for further assistance.
  
  By addressing the above points, you should be able to resolve the FITP078 error and successfully process reservations or payments requiring credit card information.