How To Fix FISWEBBILL014 - There is no entry for partner &1 and contract account &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FISWEBBILL - FSCM: WebBill, Messages

• Message number: 014

• Message text: There is no entry for partner &1 and contract account &2

trados = docu -> fi -> fica

What causes this issue?

No address for sending notifications has been defined for
business partner &v1&
and contract account &v2&.

System Response

Error message

How to fix this error?

Maintain the necessary entries in contract account maintenance or
administrative data.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FISWEBBILL014 - There is no entry for partner &1 and contract account &2 ?

  The SAP error message FISWEBBILL014 indicates that there is no entry for the specified partner and contract account in the system. This error typically occurs in the context of billing or invoicing processes, particularly when the system is trying to retrieve billing information for a specific partner (customer) and contract account.
  Cause:
  
  Missing Data: The most common cause is that the partner (customer) or contract account does not exist in the system or is not properly configured.
  Incorrect Input: The partner number or contract account number entered may be incorrect or misspelled.
  Data Synchronization Issues: If the data is being pulled from different systems or modules, there may be synchronization issues leading to missing entries.
  Inactive or Deleted Records: The partner or contract account may have been marked as inactive or deleted in the system.
  
  Solution:
  
  
  Verify Partner and Contract Account:
  
  Check if the partner number and contract account number are correct. Ensure there are no typographical errors.
  Use transaction codes like BP (Business Partner) or FBL1N (Vendor Line Item Display) to verify the existence of the partner and contract account.
  
  
  
  Check Configuration:
  
  Ensure that the partner and contract account are properly configured in the system. This includes checking the relationship between the business partner and the contract account.
  Make sure that the necessary master data is maintained.
  
  
  
  Data Maintenance:
  
  If the partner or contract account does not exist, create the necessary entries in the system.
  If the records are inactive, consider reactivating them if appropriate.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to billing and contract accounts for any specific configuration or setup requirements.
  
  
  
  Check for Data Synchronization:
  
  If your organization uses multiple systems, ensure that data synchronization processes are functioning correctly and that all relevant data is up to date.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner maintenance, FBL1N for vendor line items, and FBL5N for customer line items.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access the partner and contract account data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.