How To Fix FINS_REV_REC028 - Select detail will open EMail client

SAP Error Message - Details

• Message type: E = Error

• Message class: FINS_REV_REC - Event Based revenue recognition

• Message number: 028

• Message text: Select detail will open EMail client

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FINS_REV_REC028 - Select detail will open EMail client ?

  The SAP error message FINS_REV_REC028 typically indicates that when you attempt to select details related to revenue recognition or similar financial processes, the system is trying to open an email client instead of displaying the expected details. This can be frustrating, and understanding the cause and potential solutions can help resolve the issue.
  Cause:
  
  Configuration Issue: The system may not be properly configured to handle the action you are trying to perform. This could be due to missing settings in the SAP system or in the user profile.
  Email Client Association: The system might be set up to open an email client for certain actions, which could be due to a misconfiguration in the SAP GUI or the operating system.
  Missing Authorizations: If the user does not have the necessary authorizations to view the details, the system might redirect to an email client as a fallback.
  Technical Glitch: Sometimes, a temporary glitch or bug in the SAP system can cause unexpected behavior.
  
  Solution:
  
  
  Check Configuration:
  
  Ensure that the SAP system is configured correctly for the transaction you are trying to execute. This may involve checking the settings in the relevant modules (e.g., Financial Accounting, Controlling).
  Verify that the email settings in SAP are configured correctly. You can check this in transaction SCOT (SAPconnect Administration).
  
  
  
  User Profile Settings:
  
  Check the user profile settings to ensure that the correct parameters are set. You can do this by going to transaction SU01 and reviewing the user’s settings.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the details. This can be checked in transaction SU53 after the error occurs, or by reviewing the user roles in transaction PFCG.
  
  
  
  SAP Notes and Support:
  
  Check for any relevant SAP Notes that might address this specific error. You can search the SAP Support Portal for updates or patches that may resolve the issue.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP Basis or technical support team. They can help diagnose any underlying issues with the system or provide further assistance.
  
  
  
  Testing in Different Environments:
  
  If possible, test the same action in a different environment (e.g., development or quality assurance) to see if the issue is specific to the production environment.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the specific module you are working with for more detailed information on configuration and troubleshooting.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE80 (Object Navigator) for checking custom developments or ST22 (Dump Analysis) for analyzing runtime errors.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.