How To Fix FINS_ACDOC_PLANNING020 - Customer &1 doesn't exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: FINS_ACDOC_PLANNING - Messages for Package FINS_ACDOC_PLANNING

• Message number: 020

• Message text: Customer &1 doesn't exist.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FINS_ACDOC_PLANNING020 - Customer &1 doesn't exist. ?

  The SAP error message FINS_ACDOC_PLANNING020 indicates that the system cannot find the specified customer in the database. This error typically occurs during planning or posting activities in the Financial Accounting (FI) or Controlling (CO) modules when the system tries to access customer-related data.
  Cause:
  
  Non-Existent Customer: The customer number provided does not exist in the system.
  Incorrect Customer Number: There may be a typo or formatting issue in the customer number entered.
  Data Deletion: The customer record may have been deleted or marked as inactive.
  Company Code Issues: The customer may not be assigned to the relevant company code.
  Master Data Issues: The customer master data may not be properly maintained or may be incomplete.
  
  Solution:
  
  
  Verify Customer Existence:
  
  Use transaction code XD03 (Display Customer) or FD03 (Display Customer - Company Code) to check if the customer exists in the system.
  Ensure that you are checking in the correct company code.
  
  
  
  Check for Typos:
  
  Double-check the customer number for any typographical errors.
  
  
  
  Review Customer Status:
  
  Ensure that the customer is active and not marked for deletion. You can check this in the customer master data.
  
  
  
  Check Company Code Assignment:
  
  Ensure that the customer is assigned to the correct company code. If not, you may need to create or update the customer master data.
  
  
  
  Consult with Master Data Team:
  
  If you suspect that the customer data is incomplete or incorrect, consult with the team responsible for maintaining master data in your organization.
  
  
  
  Recreate Customer:
  
  If the customer does not exist and is needed, you may need to create a new customer record using transaction code XD01 (Create Customer) or FD01 (Create Customer - Company Code).
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  FD03: Display Customer (Company Code Data)
  XD01: Create Customer (General Data)
  FD01: Create Customer (Company Code Data)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  
  User Authorization: Ensure that you have the necessary authorizations to view or create customer data.
  
  
  Consult Documentation: Refer to SAP documentation or help files for more detailed information on customer master data management.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.