How To Fix FINS_ACDOC_CUST493 - Document &1 (&2, &3) was rolled back

SAP Error Message - Details

• Message type: E = Error

• Message class: FINS_ACDOC_CUST - Unified Journal Entry - Customizing

• Message number: 493

• Message text: Document &1 (&2, &3) was rolled back

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FINS_ACDOC_CUST493 - Document &1 (&2, &3) was rolled back ?

  The SAP error message FINS_ACDOC_CUST493 indicates that a document was rolled back during a financial posting process. This typically occurs in the context of the Universal Journal (ACDOCA) in SAP S/4HANA, where the system is trying to post a document but encounters an issue that prevents the posting from being completed successfully.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  
  Data Inconsistencies: There may be inconsistencies in the data being posted, such as missing or incorrect account assignments, or invalid document types.
  
  
  Configuration Issues: Incorrect configuration in the financial settings, such as account determination or posting rules, can lead to this error.
  
  
  Authorization Issues: The user may not have the necessary authorizations to post the document.
  
  
  System Errors: There could be temporary system issues or bugs that cause the rollback.
  
  
  Business Logic Violations: The posting may violate certain business rules defined in the system, such as posting to a closed period.
  
  
  Solution:
  To resolve the FINS_ACDOC_CUST493 error, you can take the following steps:
  
  
  Check the Document Details: Review the document number and the associated details (company code, fiscal year, etc.) to identify any discrepancies.
  
  
  Review Configuration Settings: Ensure that the configuration for financial postings is correct. This includes checking account determination, document types, and any relevant settings in the Financial Accounting (FI) module.
  
  
  Authorization Check: Verify that the user has the necessary authorizations to perform the posting. You can check this in the user roles and authorizations.
  
  
  Analyze the Error Log: Use transaction codes like SLG1 (Application Log) to check for detailed error messages that can provide more context about why the rollback occurred.
  
  
  Check for Open/Closed Periods: Ensure that the posting period is open for the transaction you are trying to post. If the period is closed, you may need to reopen it or post in a different period.
  
  
  Consult SAP Notes: Look for relevant SAP Notes that may address known issues related to this error message. You can search for notes in the SAP Support Portal.
  
  
  Testing in a Sandbox: If possible, replicate the issue in a test environment to better understand the cause and test potential solutions without affecting production data.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB50 (General Ledger Account Document Entry), FB01 (Post Document), and SLG1 (Application Log).
  SAP Documentation: Review SAP documentation related to financial postings and the Universal Journal for more insights into the posting process.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the FINS_ACDOC_CUST493 error effectively.