How To Fix FINCS_GRPSTR021 - System failure in the enqueue server: Object could not be locked.

SAP Error Message - Details

• Message type: E = Error

• Message class: FINCS_GRPSTR - Group Structure Management

• Message number: 021

• Message text: System failure in the enqueue server: Object could not be locked.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FINCS_GRPSTR021 - System failure in the enqueue server: Object could not be locked. ?

  The SAP error message FINCS_GRPSTR021 indicates a system failure in the enqueue server, specifically stating that an object could not be locked. This error typically arises in scenarios where multiple processes or users are trying to access or modify the same data simultaneously, leading to contention for locks.
  Causes:
  
  Lock Contention: Multiple users or processes are trying to access the same object, leading to a situation where the lock cannot be acquired.
  Enqueue Server Issues: Problems with the enqueue server itself, such as it being down or not functioning correctly.
  Database Issues: Underlying database problems that prevent locks from being managed properly.
  Configuration Issues: Incorrect configuration settings in the SAP system that affect locking mechanisms.
  Long-running Transactions: A transaction that holds a lock for an extended period, preventing others from acquiring it.
  
  Solutions:
  
  Check Lock Entries: Use transaction code SM12 to check for existing lock entries. If you find locks that are no longer needed, you can delete them (ensure that you have the necessary authorizations and that it is safe to do so).
  Review Enqueue Server Status: Check the status of the enqueue server using transaction SM51 to ensure it is running correctly. If it is down, you may need to restart it.
  Analyze Long-running Transactions: Identify any long-running transactions that may be holding locks and investigate why they are taking so long. You can use transaction SM66 to monitor active processes.
  System Logs: Check the system logs (transaction SM21) for any related errors or warnings that could provide more context about the issue.
  Database Performance: Ensure that the database is performing optimally. Check for locks at the database level and resolve any issues that may be causing delays.
  Configuration Review: Review the configuration settings related to locking mechanisms in your SAP system to ensure they are set correctly.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates that could resolve the issue.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: Display and manage lock entries.
  SM51: Monitor application servers.
  SM66: Global work process overview.
  SM21: System log.
  
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and the context in which the error occurred.
  
  By following these steps, you should be able to diagnose and resolve the FINCS_GRPSTR021 error effectively.