How To Fix FIN_SEPA_EN010 - No mandate was used for payment &1 of customer &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FIN_SEPA_EN - Messages for SEPA Mandates in FIN

• Message number: 010

• Message text: No mandate was used for payment &1 of customer &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FIN_SEPA_EN010 - No mandate was used for payment &1 of customer &2 ?

  The SAP error message FIN_SEPA_EN010 indicates that there is no mandate available for the specified payment of a customer. This error typically occurs in the context of SEPA (Single Euro Payments Area) transactions, where a mandate is required to authorize direct debit payments.
  Cause:
  
  Missing Mandate: The customer does not have a valid mandate set up for the payment method being used.
  Inactive Mandate: The mandate may exist but is inactive or has expired.
  Incorrect Payment Method: The payment method used may not be linked to a valid mandate.
  Customer Data Issues: There may be issues with the customer master data that prevent the system from recognizing the mandate.
  
  Solution:
  
  
  Check Mandate Status:
  
  Go to the customer master data and check if a mandate exists for the customer.
  Ensure that the mandate is active and not expired.
  
  
  
  Create or Update Mandate:
  
  If no mandate exists, create a new mandate for the customer.
  If the mandate is inactive or expired, update it or create a new one.
  
  
  
  Verify Payment Method:
  
  Ensure that the payment method used for the payment is correctly linked to the mandate.
  Check the configuration of the payment method in the system.
  
  
  
  Review Customer Master Data:
  
  Ensure that the customer master data is complete and accurate, including the bank details and mandate information.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's guidelines for managing SEPA mandates and payments.
  
  
  
  Related Information:
  
  SEPA Mandate: A SEPA mandate is a document that authorizes a creditor to collect payments from a debtor's bank account. It is essential for direct debit transactions.
  Transaction Codes: You may use transaction codes like FD32 (Change Customer Credit Management) or BP (Business Partner) to manage customer data and mandates.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to SEPA mandates and payments.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or a technical consultant for further investigation.