How To Fix FIKZ_DDX704 - Document &1 &2 &3 contains items with blocked customer &4

SAP Error Message - Details

• Message type: E = Error

• Message class: FIKZ_DDX - Message class for digital documents exchange

• Message number: 704

• Message text: Document &1 &2 &3 contains items with blocked customer &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FIKZ_DDX704 - Document &1 &2 &3 contains items with blocked customer &4 ?

  The SAP error message FIKZ_DDX704 indicates that a document (such as an invoice or a credit memo) contains items associated with a customer that has been blocked for certain transactions. This typically occurs in the context of accounts receivable or billing processes.
  Cause:
  The error arises when:
  
  A customer account is blocked for specific reasons, such as credit issues, payment defaults, or other internal policies.
  The document being processed (e.g., an invoice) includes line items that reference this blocked customer.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Status:
  
  Go to the customer master data (transaction code XD03 for general data or FD03 for company code data).
  Verify if the customer is indeed blocked. Check the "Status" tab for any blocking indicators.
  
  
  
  Unblock Customer:
  
  If the customer is blocked and you determine that it should be unblocked, you can do so by using transaction code XD02 (for general data) or FD02 (for company code data).
  Make sure to follow your organization's policies regarding unblocking customers.
  
  
  
  Review Document Items:
  
  If the document is valid and should be processed, ensure that all items are correctly associated with customers that are not blocked.
  If necessary, modify the document to remove or replace items linked to the blocked customer.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about the reason for the block or the implications of unblocking the customer, consult with your finance or credit management team.
  
  
  
  Check for Configuration Issues:
  
  In some cases, the blocking might be due to configuration settings in the system. Ensure that the settings for customer blocking are appropriate for your business processes.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 - Display Customer (General Data)
  FD03 - Display Customer (Company Code Data)
  XD02 - Change Customer (General Data)
  FD02 - Change Customer (Company Code Data)
  
  
  
  Documentation:
  
  Review SAP documentation or help files related to customer master data management and blocking criteria.
  
  
  
  User Roles:
  
  Ensure that you have the necessary permissions to view and modify customer data.
  
  
  
  Audit Trail:
  
  Keep a record of any changes made to customer statuses for compliance and auditing purposes.
  
  
  
  By following these steps, you should be able to address the FIKZ_DDX704 error and proceed with your document processing in SAP.