How To Fix FIBK_RU_MO020 - Empty list of approvers

SAP Error Message - Details

• Message type: E = Error

• Message class: FIBK_RU_MO - Message class for memo orders applications

• Message number: 020

• Message text: Empty list of approvers

What causes this issue?

Active controllers (agents) for workflow approval step were not found.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Execute transaction FIBKRU_V_MO_APPRS to check the approvers list.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FIBK_RU_MO020 - Empty list of approvers ?

  The SAP error message FIBK_RU_MO020: Empty list of approvers typically occurs in the context of the SAP Financial Accounting (FI) module, particularly when dealing with workflows or approval processes. This error indicates that there are no approvers available for a particular transaction or document that requires approval.
  Causes:
  
  Configuration Issues: The workflow or approval process may not be properly configured, leading to no approvers being assigned.
  Missing User Assignments: The users who are supposed to act as approvers may not be assigned correctly in the system.
  Role and Authorization Problems: The roles or authorizations required for users to be approvers may not be set up correctly.
  Inactive Users: The users designated as approvers may be inactive or not available in the system.
  Organizational Structure Changes: Changes in the organizational structure may lead to the removal or reassignment of approvers without updating the workflow settings.
  
  Solutions:
  
  
  Check Workflow Configuration:
  
  Review the workflow configuration settings in the SAP system to ensure that approvers are correctly defined.
  Use transaction codes like SWDD (Workflow Builder) to check the workflow definition.
  
  
  
  Assign Approvers:
  
  Ensure that the appropriate users are assigned as approvers in the relevant configuration settings.
  You can check the assignment of approvers in the transaction code PFCG (Role Maintenance) to ensure that the roles are correctly assigned.
  
  
  
  Review User Status:
  
  Check the status of the users who are supposed to be approvers. Ensure they are active and have the necessary authorizations.
  Use transaction code SU01 to check user details.
  
  
  
  Update Organizational Structure:
  
  If there have been changes in the organizational structure, ensure that the workflow is updated to reflect these changes.
  Use transaction code PPOME to review and adjust the organizational structure if necessary.
  
  
  
  Test Workflow:
  
  After making changes, test the workflow to ensure that the approvers are now being recognized and that the error does not occur.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details related to your version of SAP and the configuration of workflows.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWDD, PFCG, SU01, and PPOME.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users involved in the approval process are trained on their roles and responsibilities within the workflow.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation and resolution.