How To Fix FI756 - Customer does not exist

FI756 - Overview

• Message type: E = Error

• Message class: FI - TR-FM Funds Management

• Message number: 756

• Message text: Customer does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

FI756 - Details

• The SAP error message FI756 ("Customer does not exist") typically occurs when you are trying to process a transaction related to a customer account that the system cannot find. This can happen in various scenarios, such as when creating invoices, processing payments, or running reports.
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or mistyped.
  Customer Not Created: The customer account may not have been created in the system.
  Customer Deactivation: The customer account may have been marked as inactive or deleted.
  Company Code Issues: The customer may not be assigned to the specific company code you are working with.
  Data Synchronization Issues: If you are using multiple systems or environments, there may be a delay in data synchronization.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number you are entering to ensure it is correct.
  Create Customer Account: If the customer does not exist, you may need to create a new customer account using transaction code