How To Fix FG915 - Phase 2/6: Analyzing customer bank details

SAP Error Message - Details

• Message type: E = Error

• Message class: FG - Program Error Messages

• Message number: 915

• Message text: Phase 2/6: Analyzing customer bank details

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FG915 - Phase 2/6: Analyzing customer bank details ?

  The SAP error message FG915, which occurs during the processing of customer bank details, typically indicates an issue during the analysis phase of bank details for a customer. This error can arise in various contexts, such as during the creation or modification of customer master data, particularly in the financial module.
  Cause:
  The error can be caused by several factors, including:
  
  
  Missing or Incorrect Bank Details: The customer master record may have incomplete or incorrect bank information, such as invalid bank account numbers or missing bank keys.
  
  
  Configuration Issues: There may be configuration issues in the bank master data or in the payment methods that are being used.
  
  
  Data Consistency Issues: There could be inconsistencies in the data between the customer master record and the bank details.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access or modify the bank details.
  
  
  Technical Issues: There may be underlying technical issues, such as problems with the database or the application server.
  
  
  Solution:
  To resolve the FG915 error, you can take the following steps:
  
  
  Check Bank Details: Verify that all required bank details for the customer are correctly entered. Ensure that the bank account number, bank key, and other relevant fields are filled out correctly.
  
  
  Review Configuration: Check the configuration settings related to bank details in the SAP system. Ensure that the payment methods and bank types are correctly set up.
  
  
  Data Consistency Check: Use transaction codes like SE16 or SE11 to check the consistency of the data in the relevant tables (e.g., KNBK for customer bank details).
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access and modify customer bank details. You can check this in the user roles and profiles.
  
  
  Debugging: If the issue persists, consider debugging the process to identify the exact point of failure. This may require the assistance of a technical consultant.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD01 (Create Customer), FD02 (Change Customer), and FD03 (Display Customer) to manage customer master data.
  Tables: Understand the relevant tables, such as KNA1 (General Data), KNBK (Customer Bank Details), and T012 (Bank Master Data).
  Documentation: Review SAP documentation and user guides related to customer master data and bank details for additional insights.
  
  By following these steps, you should be able to identify and resolve the issue causing the FG915 error in SAP.