How To Fix FDT_DSM008 - Enqueue failed on decision service manager due to a system error

SAP Error Message - Details

• Message type: E = Error

• Message class: FDT_DSM - BRFplus: Decision Service Manager

• Message number: 008

• Message text: Enqueue failed on decision service manager due to a system error

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDT_DSM008 - Enqueue failed on decision service manager due to a system error ?

  The SAP error message FDT_DSM008 indicates that there was an enqueue failure on the Decision Service Manager (DSM) due to a system error. This error typically occurs in the context of SAP's Flexible Decision Table (FDT) framework, which is used for decision-making processes in various applications.
  Cause:
  The error can be caused by several factors, including:
  
  Lock Conflicts: Another process or user may have locked the decision service or related objects, preventing the DSM from acquiring the necessary locks.
  System Resource Issues: Insufficient system resources (like memory or CPU) can lead to enqueue failures.
  Database Issues: Problems with the underlying database, such as deadlocks or connectivity issues, can also trigger this error.
  Configuration Issues: Incorrect configuration settings in the DSM or related components may lead to enqueue failures.
  Transport Issues: If the decision service was recently transported from another system, there may be inconsistencies or missing objects.
  
  Solution:
  To resolve the FDT_DSM008 error, you can take the following steps:
  
  
  Check Locks: Use transaction code SM12 to check for any existing locks on the decision service or related objects. If you find locks that are no longer needed, you can delete them (ensure that you have the necessary authorizations and that it is safe to do so).
  
  
  System Resources: Monitor system resources using transaction codes like SM50 (for process overview) and ST02 (for buffer analysis). If resources are low, consider optimizing the system or increasing resources.
  
  
  Database Health: Check the health of the database using transaction codes like DB02. Look for any locks or performance issues that might be affecting the DSM.
  
  
  Configuration Review: Review the configuration settings for the Decision Service Manager and ensure that they are correctly set up. This includes checking any relevant customizing settings.
  
  
  Transport Consistency: If the issue arose after a transport, verify that all necessary objects were transported correctly. You may need to re-transport or adjust configurations.
  
  
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  Restart Services: If the issue persists, consider restarting the relevant services or the application server to clear any transient issues.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (for lock entries), SM21 (system log), SLG1 (application log), and ST22 (dump analysis) for troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  SAP Support: If the problem persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to diagnose and resolve the FDT_DSM008 error effectively.