How To Fix FDM_MIRROR231 - Customer &1/&2 has either been deleted or archived in the original system

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_MIRROR - Mirror System Messages

• Message number: 231

• Message text: Customer &1/&2 has either been deleted or archived in the original system

What causes this issue?

Customer &V1& in company code &V2& has been either deleted or archived
in the original system or this customer has been marked for deletion or
archiving according to table FDM_CUSTB_MIRROR (field EXT_XDELETED).
For information about field EXT_XDELETED, see <DS:IO.IF_FDM_MIRR_CMD
CMD_GET_EXT_DATA>Documentation</>, section <LS>&HINTS&</>.

System Response

In the substitute system, all open line items of the customer are
automatically reversed by the system.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_MIRROR231 - Customer &1/&2 has either been deleted or archived in the original system ?

  The SAP error message FDM_MIRROR231 indicates that a customer (identified by the customer number and company code) has either been deleted or archived in the original system. This error typically occurs in the context of data replication or data migration processes, particularly when using SAP's Financial Data Management (FDM) or similar modules.
  Cause:
  
  Deletion of Customer Record: The customer record may have been intentionally deleted in the original system, which means it no longer exists in the database.
  Archiving of Customer Record: The customer record may have been archived, meaning it has been moved to an archive storage for historical data management, making it unavailable for current transactions.
  Data Replication Issues: If you are using a data replication tool or process, it may be trying to access a customer record that is no longer available in the source system.
  
  Solution:
  
  Verify Customer Status: Check the original system to confirm whether the customer record exists. You can do this by searching for the customer using transaction codes like XD03 (Display Customer) or FD03 (Display Customer - Financial).
  Restore or Reactivate: If the customer has been deleted and you need the record, you may need to restore it from a backup if available. If it has been archived, you may need to unarchive it, depending on your organization's data management policies.
  Update Replication Settings: If you are using a data replication tool, ensure that it is configured correctly and that it can handle cases where records are deleted or archived. You may need to adjust the settings to avoid trying to replicate deleted or archived records.
  Consult Documentation: Review the relevant SAP documentation or notes related to FDM and data replication for any specific instructions or best practices.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to customer master data management, such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  Archiving Process: Understand your organization's archiving process for customer data, including how to access archived records if necessary.
  Data Replication Tools: If you are using tools like SAP Landscape Transformation (SLT) or SAP Data Services, review their documentation for handling deleted or archived records.
  
  By following these steps, you should be able to address the FDM_MIRROR231 error effectively.