How To Fix FDM_MIRROR031 - Automatic write off not supported in substitute system

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_MIRROR - Mirror System Messages

• Message number: 031

• Message text: Automatic write off not supported in substitute system

What causes this issue?

The automatic write-off of dispute cases is not supported in a
substitute system.

System Response

The dispute cases that were marked for write-off in the SAP Dispute
Management system are automatically unlocked so that it is possible for
you to carry on processing these dispute cases.

How to fix this error?

Scheduling the program for automatic write-off (UDM_AUTOWRTOFF) in SAP
Dispute Management does not make sense if all of the items involved come
from a substitute system.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_MIRROR031 - Automatic write off not supported in substitute system ?

  The SAP error message FDM_MIRROR031 indicates that an automatic write-off process is not supported in the substitute system. This typically occurs in the context of financial document management, particularly when dealing with automatic postings or adjustments in a system that is set up to mirror another system (like a production or test environment).
  Cause:
  
  Substitute System Configuration: The substitute system (often a non-production environment) may not be configured to handle automatic write-offs. This can happen if the necessary settings or authorizations are not in place.
  Missing Functionality: The functionality for automatic write-offs may not be implemented in the substitute system, which could be due to version differences or specific configurations that are not mirrored from the main system.
  Data Consistency Issues: There may be inconsistencies in the data or configuration between the main and substitute systems that prevent the automatic write-off from being processed.
  
  Solution:
  
  Check Configuration: Review the configuration settings in the substitute system to ensure that it supports automatic write-offs. This includes checking the relevant financial settings and ensuring that all necessary components are activated.
  Update System: If the substitute system is outdated or lacks certain functionalities, consider updating it to match the main system's capabilities.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version you are using to understand the limitations of the substitute system regarding automatic write-offs.
  Error Handling: If automatic write-offs are not supported in the substitute system, you may need to handle write-offs manually or through a different process until the issue is resolved.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide insights specific to your system configuration and help troubleshoot the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on configuring automatic write-offs in substitute systems.
  System Logs: Review system logs for additional error messages or warnings that could provide more context about the issue.
  User Authorizations: Ensure that the user attempting the write-off has the necessary authorizations to perform this action in the substitute system.
  Testing Environment: If this error occurs in a testing environment, consider whether the testing scenario is valid and if it should be replicated in a production-like environment.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.