How To Fix FDM_COLLECTION025 - Dunning notices for additional customer contacts have been created

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 025

• Message text: Dunning notices for additional customer contacts have been created

What causes this issue?

You have created dunning notices for the customer accounts during the
customer contact that do not correspond to the customer of the worklist
item. This is the case if you create dunning notices for other customers
or else for customer contacts in company codes, that are not assigned to
the collection segment of the worklist item.
INCLUDE 'CUSTOMIZED_MESSAGE_INFO' OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION025 - Dunning notices for additional customer contacts have been created ?

  The SAP error message FDM_COLLECTION025 indicates that dunning notices for additional customer contacts have been created. This message typically arises in the context of the dunning process, which is used to manage overdue receivables and communicate with customers regarding outstanding payments.
  Cause:
  The error message is not necessarily an error in the traditional sense but rather an informational message indicating that dunning notices have been generated for additional contacts associated with a customer. This can occur when:
  
  Multiple Contacts: The customer has multiple contacts set up in the system, and the dunning process has been configured to send notices to all relevant contacts.
  Dunning Configuration: The dunning procedure is set up to include additional contacts, which may be a part of the business process to ensure that all relevant parties are informed about overdue payments.
  Dunning Levels: The dunning levels configured in the system may trigger notices for different contacts based on the severity of the overdue amounts.
  
  Solution:
  To address this message, consider the following steps:
  
  Review Dunning Configuration: Check the dunning configuration in your SAP system to understand how additional contacts are being handled. This can be done in the dunning procedure settings.
  Contact Management: Ensure that the additional contacts are correctly set up in the customer master data. You may want to verify if these contacts should indeed receive dunning notices.
  Communication: If necessary, communicate with the relevant stakeholders (e.g., finance team, sales team) to ensure that the dunning process aligns with the company's policies regarding customer communication.
  Monitoring: Monitor the dunning process to ensure that it is functioning as expected and that the notices are being sent to the appropriate contacts.
  
  Related Information:
  
  Dunning Procedure: Understand the dunning procedure in SAP, which includes defining dunning levels, dunning texts, and the frequency of dunning notices.
  Customer Master Data: Familiarize yourself with how customer contacts are managed in the customer master data, including the roles and responsibilities of each contact.
  SAP Documentation: Refer to SAP Help documentation for detailed information on configuring dunning processes and managing customer contacts.
  
  If the message is causing confusion or if there are specific issues related to the dunning notices, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP Financials.