How To Fix FDM_AR216 - Customer &1 has not been created for company code &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 216

• Message text: Customer &1 has not been created for company code &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR216 - Customer &1 has not been created for company code &2 ?

  The SAP error message FDM_AR216 indicates that a customer master record has not been created for a specific company code. This error typically arises when you attempt to perform a transaction that requires a customer record, but the system cannot find the corresponding customer data for the specified company code.
  Cause:
  
  Missing Customer Master Record: The primary cause of this error is that the customer master record for the specified customer and company code does not exist in the system.
  Incorrect Company Code: The company code specified in the transaction may be incorrect or not aligned with the customer data.
  Data Migration Issues: If data was migrated from another system, there may have been issues in creating the customer records for all relevant company codes.
  
  Solution:
  
  
  Create Customer Master Record:
  
  Navigate to the transaction code XD01 (Create Customer - General Data) or FD01 (Create Customer - Company Code Data).
  Enter the required details, including the customer number, company code, and other relevant information.
  Save the record to create the customer master for the specified company code.
  
  
  
  Check Existing Customer Records:
  
  Use transaction code XD03 (Display Customer) or FD03 (Display Customer - Company Code Data) to check if the customer exists for the specified company code.
  If the customer exists but is not active or has been marked for deletion, you may need to reactivate or correct the record.
  
  
  
  Verify Company Code:
  
  Ensure that the company code you are using in your transaction is correct and corresponds to the customer you are trying to access.
  
  
  
  Consult with Data Migration Team:
  
  If this issue arose after a data migration, consult with the team responsible for the migration to ensure that all necessary customer records were created correctly.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  FD01: Create Customer (Company Code Data)
  XD03: Display Customer (General Data)
  FD03: Display Customer (Company Code Data)
  
  
  
  Customer Master Data: The customer master data in SAP is crucial for various processes, including sales, billing, and financial transactions. It is essential to maintain accurate and complete records.
  
  
  Authorization: Ensure that you have the necessary authorizations to create or modify customer master records in SAP.
  
  
  Documentation: Refer to SAP documentation or your organization's internal guidelines for creating and managing customer master data.
  
  
  By following these steps, you should be able to resolve the FDM_AR216 error and ensure that the necessary customer records are in place for your transactions.