How To Fix FBZI431 - OFX code 10511: The town of the payment recipient is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: FBZI - Payments via Internet

• Message number: 431

• Message text: OFX code 10511: The town of the payment recipient is invalid

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The OFX partner returned the code 10511 (payee city is invalid). Check
the payee data. (It might also be necessary to check the relevant
master data).

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FBZI431 - OFX code 10511: The town of the payment recipient is invalid ?

  The SAP error message FBZI431 with OFX code 10511 indicates that there is an issue with the town (or city) of the payment recipient in the payment processing system. This error typically arises when the town name provided does not match the expected format or is not recognized by the system.
  Cause:
  
  Invalid Town Name: The town name entered may contain typos, special characters, or may not exist in the system's database.
  Missing Data: The town field may be left blank or not filled out correctly.
  Configuration Issues: The system may not be configured to recognize certain towns, especially if they are new or not commonly used.
  Country-Specific Issues: The town name may not be valid for the specified country or region.
  
  Solution:
  
  Verify the Town Name: Check the spelling of the town name and ensure it is entered correctly. Make sure there are no extra spaces or special characters.
  Check Against a Valid List: Compare the town name against a list of valid towns for the relevant country. This can often be found in the SAP configuration or through local postal services.
  Update Master Data: If the town is valid but not recognized, you may need to update the master data in the SAP system to include the town.
  Consult Configuration Settings: Review the configuration settings in SAP related to payment processing and address validation to ensure they are set up correctly.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates to the system that could resolve the issue.
  Documentation: Review the SAP documentation related to payment processing and address management for additional guidance.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed and resolved by other users.
  
  By following these steps, you should be able to identify and resolve the issue causing the FBZI431 error in your SAP system.