How To Fix FB189 - ... & deleted because, when creating a customer ...

SAP Error Message - Details

• Message type: E = Error

• Message class: FB - Batch Programs

• Message number: 189

• Message text: ... & deleted because, when creating a customer ...

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FB189 - ... & deleted because, when creating a customer ... ?

  The SAP error message FB189 typically indicates that a customer account was deleted or marked for deletion, which prevents the creation of a new customer with the same account number or details. This error can occur in various scenarios, particularly when dealing with customer master data in the SAP system.
  Cause:
  
  Deleted Customer Account: The customer account you are trying to create or reference has been marked as deleted in the system.
  Data Consistency Issues: There may be inconsistencies in the data being entered, such as duplicate entries or incorrect references.
  Authorization Issues: The user may not have the necessary permissions to create or modify customer accounts.
  
  Solution:
  
  
  Check Customer Status: 
  
  Use transaction code XD03 (Display Customer) to check if the customer account exists and its status. If it is marked for deletion, you may need to unmark it or create a new customer with a different account number.
  
  
  
  Create a New Customer: 
  
  If the customer account is indeed deleted and you need to create a new one, ensure that you are using a unique account number that does not conflict with existing records.
  
  
  
  Data Cleanup: 
  
  Review the data being entered for any inconsistencies or duplicates. Ensure that all required fields are filled out correctly.
  
  
  
  Authorization Check: 
  
  Verify that you have the necessary permissions to create or modify customer accounts. If not, contact your SAP administrator to obtain the required access.
  
  
  
  Consult with IT Support: 
  
  If the issue persists, it may be beneficial to consult with your IT support team or SAP Basis team to investigate further, especially if there are underlying data integrity issues.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  XD01 - Create Customer (General Data)
  XD02 - Change Customer (General Data)
  XD03 - Display Customer (General Data)
  
  
  
  SAP Notes: 
  
  Check SAP Notes for any known issues or patches related to customer account management.
  
  
  
  Documentation: 
  
  Refer to SAP Help documentation for detailed information on customer master data management and error handling.
  
  
  
  By following these steps, you should be able to resolve the FB189 error and successfully create or manage customer accounts in SAP.