How To Fix FAR_MY_DUNNING_PROP019 - Email is not available because your email address is not in the system.

SAP Error Message - Details

• Message type: E = Error

• Message class: FAR_MY_DUNNING_PROP - Messages for oData Service FAR_MY_DUNNING_PROPOSAL

• Message number: 019

• Message text: Email is not available because your email address is not in the system.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FAR_MY_DUNNING_PROP019 - Email is not available because your email address is not in the system. ?

  The SAP error message FAR_MY_DUNNING_PROP019 indicates that the system is unable to send an email because the user's email address is not available in the system. This typically occurs in the context of dunning processes, where notifications or reminders are sent to customers regarding overdue payments.
  Cause:
  
  Missing Email Address: The primary cause of this error is that the user’s email address has not been maintained in the user profile or master data.
  Incorrect User Profile: The email address may be incorrectly entered or associated with the wrong user.
  User Authorization: The user may not have the necessary authorizations to access or update their email information.
  
  Solution:
  
  
  Check User Profile:
  
  Navigate to the user profile settings in SAP (transaction code SU01).
  Verify that the email address is correctly entered in the "Address" tab.
  If it is missing, add the correct email address and save the changes.
  
  
  
  Maintain Email in Master Data:
  
  If the error pertains to a customer or vendor, ensure that the email address is maintained in the respective master data (transaction codes like XD02 for customers or MK02 for vendors).
  Update the email address if it is missing or incorrect.
  
  
  
  User Authorization:
  
  Ensure that the user has the necessary authorizations to view and edit their profile. This may require assistance from a system administrator or security team.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the email can now be sent without errors.
  
  
  
  Related Information:
  
  Dunning Process: Understand the dunning process in SAP, which involves sending reminders to customers for overdue payments. Familiarize yourself with the relevant transactions and configurations.
  Email Configuration: Ensure that the SAP system is properly configured to send emails. This includes settings in the SAPconnect (transaction code SCOT) and ensuring that the SMTP settings are correctly configured.
  User Training: Provide training or documentation to users on how to maintain their email addresses and other contact information in the system.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or refer to SAP documentation for further troubleshooting.