How To Fix FAGL_FCC1002 - User &1 has no email address; check master data

SAP Error Message - Details

• Message type: E = Error

• Message class: FAGL_FCC1 - New Messages for FCc

• Message number: 002

• Message text: User &1 has no email address; check master data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FAGL_FCC1002 - User &1 has no email address; check master data ?

  The SAP error message FAGL_FCC1002 indicates that a user does not have an email address assigned in their master data. This error typically arises in the context of financial accounting processes, particularly when the system attempts to send notifications or alerts via email, and it cannot find a valid email address for the specified user.
  Cause:
  
  Missing Email Address: The primary cause of this error is that the user master data for the specified user does not contain an email address.
  Incorrect User Configuration: The user may not be properly configured in the system, leading to missing or incomplete information.
  Data Synchronization Issues: If the user data is synchronized from another system (like an HR system), there may be issues with the synchronization process that result in missing email addresses.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check User Master Data:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is causing the error and click on "Display".
  Check the "Address" tab to see if an email address is filled in the "Email" field.
  
  
  
  Update User Email Address:
  
  If the email address is missing, you can update it directly in the user master data.
  Click on "Change" and enter the correct email address in the "Email" field.
  Save the changes.
  
  
  
  Verify User Roles and Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to perform the required actions in the system.
  
  
  
  Check for Data Synchronization:
  
  If user data is managed externally (e.g., through an HR system), ensure that the synchronization process is functioning correctly and that email addresses are being populated.
  
  
  
  Test the Changes:
  
  After updating the email address, perform the action that previously triggered the error to confirm that the issue has been resolved.
  
  
  
  Related Information:
  
  User Master Data: This includes all relevant information about a user, such as roles, authorizations, and contact details.
  Email Notifications in SAP: SAP can send various notifications via email, including alerts for financial transactions, approvals, and other business processes.
  Transaction Codes: Familiarize yourself with relevant transaction codes like SU01 (User Maintenance), SU10 (Mass User Maintenance), and others that may help in managing user data.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis or Security team for further investigation.