How To Fix F7591 - Customer & blocked. Its accounting documents are not processed

SAP Error Message - Details

• Message type: E = Error

• Message class: F7 - Program Error Messages

• Message number: 591

• Message text: Customer & blocked. Its accounting documents are not processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message F7591 - Customer & blocked. Its accounting documents are not processed ?

  The SAP error message F7591 indicates that a customer account is blocked, which prevents the processing of accounting documents related to that customer. This can occur for various reasons, such as credit limits being exceeded, payment issues, or administrative blocks.
  Cause:
  
  Credit Limit Exceeded: The customer has exceeded their credit limit, which is a common reason for blocking.
  Payment Issues: There may be outstanding payments or overdue invoices that have led to the account being blocked.
  Administrative Block: The account may have been manually blocked by an administrator for various reasons, such as compliance or internal policy.
  Master Data Issues: There may be issues with the customer master data that need to be resolved.
  
  Solution:
  
  
  Check Customer Status: 
  
  Go to the customer master data (transaction code FD03 for display) and check the status of the customer account. Look for any blocks in the "Control" or "Payment Transactions" tabs.
  
  
  
  Review Credit Management Settings:
  
  If the block is due to credit limits, review the credit management settings (transaction code FD32 for credit limit display) and consider adjusting the credit limit or releasing the block if appropriate.
  
  
  
  Clear Outstanding Payments:
  
  Ensure that any outstanding invoices or payments are addressed. This may involve contacting the customer for payment or adjusting the invoices if there are discrepancies.
  
  
  
  Remove Administrative Block:
  
  If the account is blocked for administrative reasons, consult with the relevant department (e.g., finance or compliance) to understand the reason for the block and take necessary actions to remove it.
  
  
  
  Consult with IT or SAP Support:
  
  If you are unable to resolve the issue, it may be necessary to consult with your IT department or SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  FD03: Display Customer Master Data
  FD32: Display Credit Management Data
  FD12: Change Customer Master Data
  
  
  Documentation: Refer to SAP Help documentation for detailed information on customer account management and credit control.
  User Roles: Ensure that you have the necessary permissions to view and modify customer master data.
  
  By following these steps, you should be able to identify the cause of the block and take appropriate actions to resolve the issue.