How To Fix F5A443 - Mandate reference & is reset

SAP Error Message - Details

• Message type: E = Error

• Message class: F5A - Document Editing

• Message number: 443

• Message text: Mandate reference & is reset

What causes this issue?

As a result of a change to the alternative payer, the mandate reference
that has previously been entered is no longer correct.

System Response

The mandate reference entered is reset in the document.

How to fix this error?

If you want to enter a mandate reference in the document, you need to
enter it again in the additional data.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F5A443 - Mandate reference & is reset ?

  The SAP error message F5A443, which states "Mandate reference & is reset," typically relates to issues with direct debit mandates in the SAP system. This error can occur in the context of financial transactions, particularly when dealing with direct debit processing in the SAP Financial Accounting (FI) module.
  Cause:
  The error message indicates that a mandate reference (which is a unique identifier for a direct debit mandate) has been reset. This can happen due to several reasons, including:
  
  Manual Reset: The mandate may have been manually reset by a user, which can happen if there are changes in the customer's payment details or if the mandate is no longer valid.
  Data Consistency Issues: There may be inconsistencies in the data related to the mandate, such as missing or incorrect information.
  System Configuration: Incorrect configuration settings in the SAP system related to direct debit processing or mandates.
  Expired Mandate: The mandate may have expired or been canceled, leading to the reset status.
  
  Solution:
  To resolve the F5A443 error, you can take the following steps:
  
  Check Mandate Status: Verify the status of the mandate in the system. Ensure that it is active and has not been reset or canceled.
  Review Customer Data: Check the customer master data to ensure that all relevant information is correct and up to date, including bank details and mandate information.
  Recreate Mandate: If the mandate has been reset and is no longer valid, you may need to recreate the mandate. This involves entering the necessary details again and ensuring that it is properly activated.
  Consult Documentation: Review SAP documentation or help notes related to direct debit mandates for any specific instructions or troubleshooting steps.
  System Configuration: If the issue persists, check the configuration settings in the SAP system related to direct debit processing. Ensure that all settings are correctly defined.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Change Customer) or FDM1 (Maintain Mandate) to manage customer and mandate data.
  SAP Notes: Look for SAP Notes that may address specific issues related to mandate processing or the F5A443 error.
  User Roles: Ensure that the user attempting to process the mandate has the necessary authorizations to make changes to mandate data.
  
  By following these steps, you should be able to identify the cause of the F5A443 error and implement a suitable solution.