How To Fix F5731 - Reason codes for disputed items are not permitted here

SAP Error Message - Details

• Message type: E = Error

• Message class: F5 - Document Editing

• Message number: 731

• Message text: Reason codes for disputed items are not permitted here

What causes this issue?

Reason codes used to mark an item as a disputed item cannot be used for
partial payments. This would mean that the paid amount would not be
included in the credit control check. However, it is not the payment
itself that is disputed but rather the remaining amount, and this should
not affect the credit limit.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The reason code is rejected.

How to fix this error?

If you don't want the remaining amount to be processed as a disputed
item, select a different reason code. If you do not, instead of posting
a partial payment, you must post a residual item using the specified
reason code.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F5731 - Reason codes for disputed items are not permitted here ?

  The SAP error message F5731, which states "Reason codes for disputed items are not permitted here," typically occurs in the context of financial transactions, particularly when dealing with accounts payable or accounts receivable. This error indicates that the system does not allow the use of reason codes for disputed items in the specific transaction or process you are attempting to execute.
  Cause:
  
  Inappropriate Context: The reason code for disputed items is not applicable in the context of the transaction you are trying to perform. For example, you might be trying to post a payment or create a credit memo where reason codes are not allowed.
  Configuration Settings: The system configuration may not allow reason codes for certain types of transactions or document types.
  Document Type Restrictions: Certain document types may have restrictions on the use of reason codes, especially if they are not set up to handle disputes.
  
  Solution:
  
  Check Transaction Type: Verify that you are using the correct transaction type that supports reason codes for disputed items. If you are in a transaction that does not support it, you may need to choose a different approach.
  Review Configuration: Consult with your SAP administrator or functional consultant to review the configuration settings related to reason codes and disputed items. They may need to adjust the settings to allow reason codes in the context you are working in.
  Use Alternative Methods: If the transaction does not support reason codes, consider documenting the dispute through other means, such as internal notes or follow-up actions, rather than trying to apply a reason code directly in the transaction.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the transaction you are working with, as it may provide insights into the limitations regarding reason codes.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates or patches that could resolve the issue.
  User Roles and Authorizations: Ensure that your user role has the necessary authorizations to perform the transaction you are attempting. Sometimes, restrictions can be due to user permissions.
  Training and Support: If you are unsure about the process or configuration, consider reaching out to your SAP support team or attending training sessions to better understand how to handle disputed items and reason codes in SAP.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.