How To Fix F4370 - Sorting in descending order for 'Dunning by dunning level' not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: F4 - Line items/balances/configuration

• Message number: 370

• Message text: Sorting in descending order for 'Dunning by dunning level' not permitted

What causes this issue?

Having printed a dunning letter, the dunning level is written in the
Customer master. If you set 'Dunning by dunning level' and sort the
print in descending order according to the dunning level this leads to
an incorrect dunning level in the customer master.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F4370 - Sorting in descending order for 'Dunning by dunning level' not permitted ?

  The SAP error message F4370, which states "Sorting in descending order for 'Dunning by dunning level' not permitted," typically occurs in the context of dunning processes in SAP Financial Accounting (FI). This error indicates that the system does not allow sorting of dunning levels in descending order, which can be a requirement for certain reports or processes.
  Cause:
  The error is caused by the configuration settings in the dunning program or the way the dunning levels are defined. In SAP, dunning levels are usually sorted in ascending order, as each level represents a stage in the dunning process. Attempting to sort these levels in descending order is not supported by the system.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Dunning Configuration:
  
  Go to the dunning configuration settings in SAP (Transaction code: OBA4 or SPRO).
  Navigate to the dunning area and check the settings for dunning levels.
  Ensure that the dunning levels are defined correctly and that the sorting order is set to ascending.
  
  
  
  Adjust Report Settings:
  
  If you are running a report that allows sorting, check the report parameters.
  Ensure that the sorting option for dunning levels is set to ascending rather than descending.
  
  
  
  Review Custom Programs:
  
  If you are using a custom program or report, review the code to ensure that it does not attempt to sort dunning levels in descending order.
  Modify the logic to sort in ascending order as required by the SAP standard.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files related to dunning processes for any specific guidelines or restrictions regarding sorting.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version of SAP you are using.
  
  
  
  Related Information:
  
  Dunning Levels: Dunning levels are stages in the dunning process that indicate how overdue a payment is. Each level typically corresponds to a different letter or notice sent to the customer.
  Dunning Program: The dunning program in SAP is responsible for generating dunning notices based on the defined criteria and dunning levels.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F150 (Dunning) and OBA4 (Dunning Configuration) for managing dunning processes.
  
  By following these steps, you should be able to resolve the F4370 error and ensure that your dunning processes function correctly.