How To Fix F2688 - Customer & is one-time customer: No change of account group defined

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 688

• Message text: Customer & is one-time customer: No change of account group defined

What causes this issue?

The customer belongs to a one-time customer account group and changes
cannot be made to one-time customer account groups.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2688 - Customer & is one-time customer: No change of account group defined ?

  The SAP error message F2688 ("Customer & is one-time customer: No change of account group defined") typically occurs when you are trying to change the account group of a one-time customer in the SAP system. One-time customers are special types of customer master records that are used for transactions where the customer does not have a permanent account in the system.
  Cause:
  
  One-Time Customer: The customer you are trying to modify is classified as a one-time customer. One-time customers are generally used for transactions that do not require a permanent customer record.
  Account Group Change: The system does not allow changes to the account group for one-time customers because they are designed to be temporary and do not have the same attributes as regular customers.
  
  Solution:
  
  Create a New Customer: If you need to change the account group, you will need to create a new customer master record with the desired account group instead of trying to modify the existing one-time customer.
  Use Regular Customer Master: If the customer is expected to have ongoing transactions, consider creating a regular customer master record instead of a one-time customer. This will allow you to change the account group as needed.
  Review Business Requirements: Assess whether the use of one-time customers is appropriate for your business processes. If frequent changes to customer data are required, it may be more efficient to use regular customer accounts.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like FD01 (Create Customer), FD02 (Change Customer), and FD03 (Display Customer) to manage customer records.
  Account Groups: Account groups in SAP define the characteristics of customer master records, including the fields that are available and the number range for customer numbers.
  Configuration: If you have access to configuration settings, you can review the settings for account groups in the SAP Customizing Implementation Guide (IMG) under Financial Accounting (New) > Accounts Receivable and Accounts Payable > Customer Accounts > Master Data > Define Account Groups.
  
  If you continue to face issues or if the situation is more complex, it may be beneficial to consult with your SAP support team or a functional consultant who can provide more tailored assistance based on your specific SAP configuration and business processes.