How To Fix F2145 - Customers found with same address; check

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 145

• Message text: Customers found with same address; check

What causes this issue?

While searching for duplicate addresses, the contents of the matchcode
fields are compared with those of the other customers. Duplicate
customers were found.

System Response

Information message and display of customers with the same address.

How to fix this error?

Check that the customer you edited does not already exist.
The duplicates determined are displayed in the following dialog box. By
selecting "Cancel", you can return to the address screen. You can skip
the check by pressing "Continue".
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Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2145 - Customers found with same address; check ?

  The SAP error message F2145 ("Customers found with same address; check") typically occurs in the context of customer master data management. This error indicates that there are multiple customer records in the system that share the same address. This can lead to confusion and potential issues in processing transactions, as the system cannot determine which customer record to use.
  Cause:
  
  Duplicate Customer Records: The primary cause of this error is the existence of duplicate customer records in the system that have identical address details.
  Data Entry Errors: During the creation or modification of customer records, similar addresses may have been entered, leading to duplicates.
  Data Migration Issues: If customer data was migrated from another system, it may have resulted in duplicate entries with the same address.
  
  Solution:
  
  Identify Duplicates: Use transaction codes like SE16N or SE11 to query the customer master data table (usually KNA1 for general data) to identify records with the same address.
  Merge or Delete Duplicates: Once duplicates are identified, you can either merge the records (if they represent the same customer) or delete the unnecessary duplicates. Ensure that you have the necessary authorizations and that you follow your organization's data governance policies.
  Data Cleansing: Implement data cleansing processes to regularly check for and eliminate duplicate records in the customer master data.
  Validation Rules: Set up validation rules in the system to prevent the creation of duplicate customer records in the future. This can include checks on address fields during the customer creation process.
  User Training: Train users on the importance of checking for existing customer records before creating new ones to minimize the chances of duplicates being created.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer) to manage customer records effectively.
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message, as SAP may provide additional guidance or solutions.
  Data Governance: Consider implementing a data governance framework to manage customer data effectively, ensuring data quality and integrity.
  
  By addressing the root cause of the duplicates and implementing preventive measures, you can resolve the F2145 error and maintain a clean customer master data environment.