How To Fix EZ386 - User master record for &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: EZ - Print workbench

• Message number: 386

• Message text: User master record for &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EZ386 - User master record for &1 not found ?

  The SAP error message EZ386 ("User master record for &1 not found") typically indicates that the system is unable to find a user master record for the specified user ID. This can occur for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  User Not Created: The user ID specified does not exist in the SAP system.
  User Deactivation: The user ID may have been created but is currently inactive or locked.
  Authorization Issues: The user may not have the necessary authorizations to access certain transactions or data.
  Incorrect User ID: There may be a typo or error in the user ID being referenced.
  Client-Specific Data: The user master record may exist in a different client, and the current client does not have access to it.
  
  Solutions:
  
  
  Check User Creation:
  
  Use transaction code SU01 to check if the user ID exists. If it does not, you will need to create it.
  If the user ID is missing, create a new user master record.
  
  
  
  Check User Status:
  
  If the user ID exists, check if it is active. In transaction SU01, you can see the status of the user. If it is locked or inactive, you can unlock or activate it.
  
  
  
  Verify User ID:
  
  Double-check the user ID for any typos or errors. Ensure that you are using the correct user ID.
  
  
  
  Client Check:
  
  Ensure that you are in the correct client. User master records are client-specific, so if you are in a different client, you may not see the user.
  
  
  
  Authorization Check:
  
  If the user ID exists and is active, check the authorizations assigned to the user. Use transaction SU53 to analyze authorization issues after the error occurs.
  
  
  
  Consult with Basis Team:
  
  If you are unable to resolve the issue, consult with your SAP Basis team or system administrator for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  SU10: Mass User Maintenance
  
  
  User Roles and Profiles: Ensure that the user has the necessary roles and profiles assigned to perform their tasks.
  SAP Notes: Check SAP Notes for any known issues or patches related to user management.
  
  By following these steps, you should be able to identify and resolve the issue related to the EZ386 error message in SAP.