How To Fix ESH_SEARCH397 - Duplicate key for text template &1, response, language &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_SEARCH - ESH Search

• Message number: 397

• Message text: Duplicate key for text template &1, response, language &2

Self-Explanatory Message

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• What is the cause and solution for SAP error message ESH_SEARCH397 - Duplicate key for text template &1, response, language &2 ?

  The SAP error message ESH_SEARCH397 indicates that there is a duplicate key for a text template in the context of the Enterprise Search (ESH) functionality. This error typically arises when the system encounters multiple entries with the same key for a specific text template and language combination, which violates the uniqueness constraint expected by the system.
  Cause:
  
  Duplicate Entries: The most common cause of this error is that there are multiple entries in the database for the same text template and language. This can happen due to incorrect data entry, data migration issues, or inconsistencies in the data model.
  Configuration Issues: There may be issues in the configuration of the text templates or the search settings that lead to the system not being able to distinguish between the entries.
  Data Synchronization Problems: If the data is being pulled from multiple sources or systems, there may be synchronization issues leading to duplicates.
  
  Solution:
  
  Identify Duplicates: Use transaction codes like SE16 or SE11 to query the relevant database table (e.g., ESH_TEXT_TEMPLATE) to identify the duplicate entries. Look for entries with the same key and language.
  Remove or Merge Duplicates: Once identified, you can either delete the duplicate entries or merge them if they contain different information that needs to be preserved.
  Check Configuration: Review the configuration settings for text templates in the ESH settings to ensure that they are set up correctly and that there are no conflicting entries.
  Data Consistency Checks: Run data consistency checks or use tools provided by SAP to ensure that the data in the system is consistent and does not contain duplicates.
  Re-indexing: After resolving the duplicates, you may need to re-index the search to ensure that the changes are reflected in the search results.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SE11 (Data Dictionary), and ESH_ADMIN (Enterprise Search Administration).
  SAP Notes: Check for any SAP Notes related to ESH and text templates that might provide additional insights or patches for known issues.
  Documentation: Review the official SAP documentation for Enterprise Search to understand the configuration and management of text templates better.
  Support: If the issue persists after attempting the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the ESH_SEARCH397 error and ensure that your text templates are correctly configured without duplicates.