How To Fix ESH_PS_MSG016 - Error: reset user historic data in remote systems can't be executed

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_PS_MSG - ESH Personalized Search

• Message number: 016

• Message text: Error: reset user historic data in remote systems can't be executed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_PS_MSG016 - Error: reset user historic data in remote systems can't be executed ?

  The SAP error message ESH_PS_MSG016, which states "reset user historic data in remote systems can't be executed," typically occurs in the context of the SAP Enterprise Search or the SAP Business Suite when there are issues related to the synchronization or management of user data across remote systems.
  Cause:
  
  Remote System Connectivity Issues: The error may arise if there are connectivity problems between the central system and the remote systems where user historic data is stored.
  Authorization Issues: The user executing the operation may not have the necessary authorizations to reset user historic data in the remote systems.
  Configuration Issues: There may be misconfigurations in the settings related to the remote systems or the Enterprise Search configuration.
  Data Consistency Issues: If there are inconsistencies or corruption in the data that is being processed, it may prevent the operation from completing successfully.
  System Performance: If the remote system is under heavy load or experiencing performance issues, it may not be able to process the request.
  
  Solution:
  
  Check Connectivity: Ensure that the connection between the central system and the remote systems is stable and functioning correctly. You can use transaction codes like SM59 to check RFC connections.
  Review Authorizations: Verify that the user has the necessary authorizations to perform the reset operation. This may involve checking roles and permissions in the user profile.
  Configuration Review: Review the configuration settings for the Enterprise Search and the remote systems to ensure they are set up correctly. This may involve checking settings in transaction EHS or EHS_ADMIN.
  Data Consistency Check: Perform checks on the data in the remote systems to ensure there are no inconsistencies or corruption. This may involve running consistency checks or data validation processes.
  Monitor System Performance: Check the performance of the remote systems to ensure they are not overloaded. You may need to optimize performance or schedule the operation during off-peak hours.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Enterprise Search and user data management for detailed guidance on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Support Tickets: If the issue persists after trying the above solutions, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the ESH_PS_MSG016 error effectively.