How To Fix ESH_OM_OBJ_MODEL_RP2897 - The ranking factor cannot be 'Maintenance only by customer'

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_OM_OBJ_MODEL_RP2 - Object Model Repository (2)

• Message number: 897

• Message text: The ranking factor cannot be 'Maintenance only by customer'

What causes this issue?

A ranking factor can only get the manual maintenance mode "Maintenance
only by customer" if it is
shipped by SAP<(>,<)>
transportable
and boost maintenance is manual.
If one of these conditions is not met the manual maintenance mode cannot
be set to "Maintenance only by customer".

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_OM_OBJ_MODEL_RP2897 - The ranking factor cannot be 'Maintenance only by customer' ?

  The SAP error message ESH_OM_OBJ_MODEL_RP2897 indicates that there is an issue with the ranking factor being set to "Maintenance only by customer." This error typically arises in the context of SAP Enterprise Search or SAP's Object Model, where certain configurations or settings are not compatible with the specified ranking factor.
  Cause:
  
  Incompatible Ranking Factor: The ranking factor "Maintenance only by customer" may not be supported in the current context or configuration of the object model you are working with.
  Configuration Issues: There may be a misconfiguration in the settings related to the object model or the search settings that leads to this error.
  Data Model Constraints: The data model may have constraints that do not allow for this specific ranking factor to be used.
  
  Solution:
  
  Check Configuration: Review the configuration settings for the object model and ensure that the ranking factors being used are compatible with the model. You may need to adjust the ranking factors to ones that are supported.
  Modify Ranking Factor: If "Maintenance only by customer" is not a necessary ranking factor for your use case, consider changing it to a different ranking factor that is supported by the system.
  Consult Documentation: Refer to the SAP documentation for the specific version you are using to understand the valid ranking factors and their implications.
  System Update: Ensure that your SAP system is up to date, as updates may include fixes or enhancements related to object models and ranking factors.
  Contact SAP Support: If the issue persists after checking configurations and documentation, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training and Documentation: Review training materials or documentation related to SAP Enterprise Search and object model configurations to gain a better understanding of how ranking factors work.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.