How To Fix ESH_IF_INA402 - Policy does not allow user decision

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_IF_INA - ES-InA-Adapter: Messages

• Message number: 402

• Message text: Policy does not allow user decision

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_IF_INA402 - Policy does not allow user decision ?

  The SAP error message ESH_IF_INA402: Policy does not allow user decision typically occurs in the context of SAP's Enterprise Search or Information Access (INA) framework. This error indicates that the action the user is trying to perform is restricted by a policy set within the system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Policy Restrictions: The user is attempting to perform an action (like approving or rejecting a request) that is not permitted by the current policy settings in the system.
  User Role and Authorization: The user may not have the necessary roles or authorizations to perform the action they are attempting.
  Configuration Issues: There may be misconfigurations in the policy settings that govern user actions within the system.
  
  Solution:
  
  
  Check User Roles and Authorizations:
  
  Ensure that the user has the appropriate roles assigned that allow them to perform the action. This can be done by checking the user’s profile in the SAP system.
  Use transaction codes like SU01 to view and modify user roles.
  
  
  
  Review Policy Settings:
  
  Navigate to the policy configuration settings in the SAP system. This can typically be found in the configuration area related to the specific application or module you are working with.
  Ensure that the policies are set correctly to allow the desired user actions.
  
  
  
  Consult with System Administrator:
  
  If you do not have the necessary permissions to change roles or policies, consult with your system administrator or SAP security team. They can provide insights into the policies in place and make necessary adjustments.
  
  
  
  Check for Customizations:
  
  If your organization has custom policies or modifications, review those to ensure they are not inadvertently blocking the action.
  
  
  
  Documentation and Support:
  
  Refer to SAP documentation for the specific module you are working with to understand the policy framework better.
  If the issue persists, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide updates related to policy management.
  Transaction Codes: Familiarize yourself with transaction codes related to user management (SU01, PFCG for role maintenance) and policy settings.
  Training and Documentation: Ensure that users are trained on the policies and procedures in place to avoid confusion regarding what actions are permissible.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.