How To Fix ESH_FL_MSG080 - An error occurred when accessing KPRO

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_FL_MSG - File Processing

• Message number: 080

• Message text: An error occurred when accessing KPRO

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_FL_MSG080 - An error occurred when accessing KPRO ?

  The SAP error message ESH_FL_MSG080 indicates that there was an issue when accessing the KPRO (Knowledge Provider) system, which is used for document management and storage in SAP environments. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting.
  Possible Causes:
  
  KPRO Configuration Issues: The KPRO system may not be properly configured, leading to access issues.
  Authorization Problems: The user may not have the necessary authorizations to access KPRO.
  Network Issues: There could be network connectivity problems between the SAP system and the KPRO server.
  Service Availability: The KPRO service might be down or not running.
  Document Storage Issues: There may be issues with the documents being accessed, such as corruption or missing files.
  System Updates or Changes: Recent updates or changes in the system configuration could have affected KPRO access.
  
  Solutions:
  
  Check KPRO Configuration: Verify that KPRO is correctly configured in your SAP system. This includes checking the settings in transaction codes like OAC0 (for KPRO settings).
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access KPRO. This can be checked in transaction SU53 or by reviewing user roles.
  Network Connectivity: Test the network connection to the KPRO server. Ensure that there are no firewall or routing issues preventing access.
  Service Status: Check if the KPRO service is running. You can do this by looking at the relevant service management tools or logs.
  Document Integrity: If the error occurs when accessing specific documents, check the integrity of those documents. You may need to re-upload or restore them if they are corrupted.
  System Logs: Review the system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for KPRO and document management for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists and cannot be resolved internally, consider opening a support ticket with SAP for further assistance.
  
  By systematically checking these areas, you should be able to identify the cause of the error and implement an appropriate solution.