How To Fix ESH_EX028 - Real-time indexing is stopping; idle time has been exceeded

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_EX - Extraction

• Message number: 028

• Message text: Real-time indexing is stopping; idle time has been exceeded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_EX028 - Real-time indexing is stopping; idle time has been exceeded ?

  The SAP error message ESH_EX028 indicates that the real-time indexing process in the SAP Enterprise Search (SAP ESH) has stopped because it has exceeded the allowed idle time. This typically occurs when the system is unable to process indexing requests in a timely manner, leading to a halt in the indexing operation.
  Causes:
  
  Performance Issues: The system may be experiencing performance bottlenecks, such as high CPU or memory usage, which can slow down the indexing process.
  Network Latency: If the data source is remote, network issues can lead to delays in data retrieval, causing the indexing process to exceed the idle time.
  Configuration Issues: Incorrect configuration settings for the real-time indexing process can lead to inefficiencies.
  Data Volume: A large volume of data to be indexed can overwhelm the system, especially if it is not optimized for such loads.
  Locks or Deadlocks: Other processes may be locking the resources needed for indexing, causing delays.
  
  Solutions:
  
  Monitor System Performance: Use transaction codes like ST03N or ST06 to monitor system performance and identify any bottlenecks. Address any high resource usage.
  Check Network Connectivity: Ensure that there are no network issues affecting the connection to the data source.
  Review Configuration Settings: Check the configuration settings for real-time indexing in the SAP ESH. Adjust parameters such as idle time limits or resource allocation if necessary.
  Optimize Data Volume: If possible, reduce the volume of data being indexed at one time or optimize the data structure to improve indexing performance.
  Increase Idle Time Limit: If the current idle time limit is too low for your environment, consider increasing it in the configuration settings.
  Check for Locks: Use transaction codes like SM12 to check for locks that may be affecting the indexing process and resolve any conflicts.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Documentation: Review the SAP Help documentation for Enterprise Search and real-time indexing for best practices and configuration guidelines.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with logs and details about the environment.
  
  By addressing the underlying causes and implementing the suggested solutions, you should be able to resolve the ESH_EX028 error and restore normal indexing operations.