How To Fix ESH_ESAAS_MSG002 - Error document is not convertible

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_ESAAS_MSG - Search as a Service (ESaaS)

• Message number: 002

• Message text: Error document is not convertible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_ESAAS_MSG002 - Error document is not convertible ?

  The SAP error message ESH_ESAAS_MSG002 ("Error document is not convertible") typically occurs in the context of the SAP Enterprise Search or SAP Search and Classification (TREX) when there is an issue with converting a document for indexing or searching purposes. This error can arise due to various reasons, including document format issues, missing metadata, or problems with the document's content.
  Causes:
  
  Unsupported Document Format: The document type may not be supported for conversion or indexing by the SAP system.
  Corrupted Document: The document may be corrupted or improperly formatted, making it unreadable.
  Missing Metadata: Required metadata for the document may be missing, preventing successful conversion.
  Configuration Issues: There may be configuration issues in the SAP system related to the document handling or indexing settings.
  Permissions Issues: The user or service account may not have the necessary permissions to access or convert the document.
  
  Solutions:
  
  Check Document Format: Ensure that the document is in a supported format (e.g., PDF, DOCX, etc.). Convert the document to a supported format if necessary.
  Validate Document Integrity: Open the document to check if it is corrupted. If it is, try to repair or replace it with a valid version.
  Review Metadata: Ensure that all required metadata fields are filled out correctly. This may involve checking the document properties or associated data in SAP.
  Configuration Review: Check the configuration settings in the SAP system related to document handling and indexing. Ensure that the settings are correctly defined for the types of documents you are working with.
  Check Permissions: Verify that the user or service account has the necessary permissions to access and convert the document. Adjust permissions as needed.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation and may have specific fixes or recommendations.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Enterprise Search or TREX for detailed information on supported document types and configuration settings.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the ESH_ESAAS_MSG002 error message.