How To Fix ESH_DB063 - Connector-level checks cannot be execuded - Shared Memory outdated

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_DB - ES: Dashboard

• Message number: 063

• Message text: Connector-level checks cannot be execuded - Shared Memory outdated

What causes this issue?

During the runtime of the current process, the Shared Memory area for
Enterprise Search connectors has been updated (from the same process or
another one). The Shared Memory instance this process is attached to is
no longer the current one.
Therefore, any check based on the runtime load - which is stored in the
Shared Memory - becomes void.

System Response

Connector-level checks are not executed. This does neither signify that
they would fail, nor that they would succeed.

How to fix this error?

Start a new process (restart transaction, task list, report...) which
then will attach to the current Shared Memory instance.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_DB063 - Connector-level checks cannot be execuded - Shared Memory outdated ?

  The SAP error message ESH_DB063: Connector-level checks cannot be executed - Shared Memory outdated typically occurs in the context of the SAP Enterprise Search (SAP ESH) when there is an issue with the shared memory used by the system. This error indicates that the shared memory segment that the connector relies on is outdated or has become invalid, preventing the execution of necessary checks.
  Cause:
  
  Outdated Shared Memory: The shared memory segment may not have been updated properly after changes were made to the system, such as updates to the database or changes in the configuration.
  System Restart: If the system was restarted or if there were changes in the configuration that required a refresh of the shared memory, this error can occur.
  Long Running Processes: If there are long-running processes that hold onto the shared memory, it may not be updated in a timely manner.
  Configuration Issues: Incorrect configuration settings for the connectors or the search system can lead to this error.
  
  Solution:
  
  
  Refresh Shared Memory: The most straightforward solution is to refresh the shared memory. This can often be done by restarting the relevant services or the entire SAP system.
  
  You can use transaction code SM12 to check for any locks that might be causing issues and clear them if necessary.
  Use transaction code SM37 to monitor and manage background jobs that might be affecting the shared memory.
  
  
  
  Reconfigure Connectors: If the issue persists, check the configuration of the connectors in the SAP ESH. Ensure that they are set up correctly and that there are no inconsistencies.
  
  
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues related to shared memory.
  
  
  Monitor System Performance: Use transaction codes like ST02 (Tune Summary) and ST04 (Database Performance Analysis) to monitor memory usage and performance. This can help identify if there are any underlying issues affecting shared memory.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be specific patches or recommendations provided by SAP.
  
  
  Contact SAP Support: If the issue cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance. They can provide more detailed troubleshooting based on your specific system configuration and logs.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Enterprise Search and connectors for more detailed information on configuration and troubleshooting.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE80 (Object Navigator), and SM21 (System Log) for deeper analysis.
  Performance Monitoring: Regularly monitor system performance and memory usage to prevent issues related to shared memory in the future.
  
  By following these steps, you should be able to resolve the ESH_DB063 error and ensure that your SAP Enterprise Search system operates smoothly.