How To Fix ESH_DB019 - Personalization is switched off

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_DB - ES: Dashboard

• Message number: 019

• Message text: Personalization is switched off

What causes this issue?

The personalization features of Enterprise Search are switched off.

System Response

This is not a problem, Enterprise Search works. But switching this
feature off implies that the search result cannot be improved according
to the users properties and search history.

How to fix this error?

Consider switching the Personalized Search on; you can still choose
between several policies, e. g. 'Opt-In', where each user still has to
individually consent so that personalization takes effect.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_DB019 - Personalization is switched off ?

  The SAP error message ESH_DB019, which states "Personalization is switched off," typically occurs in the context of the SAP Enterprise Search (SAP ESH) functionality. This error indicates that the personalization features for the search are not enabled, which can prevent users from customizing their search experience.
  Cause:
  
  Personalization Disabled: The most common cause of this error is that the personalization feature has been disabled in the system settings.
  User Settings: The user profile may not have the necessary settings enabled to allow personalization.
  Authorization Issues: The user may not have the required authorizations to access personalization features.
  
  Solution:
  To resolve the ESH_DB019 error, you can take the following steps:
  
  
  Enable Personalization:
  
  Go to the SAP system settings and check the configuration for the Enterprise Search.
  Ensure that the personalization feature is enabled. This can typically be done in the transaction code EHS_PERS or through the relevant configuration settings in the SAP GUI.
  
  
  
  Check User Profile:
  
  Verify the user profile settings to ensure that personalization is allowed for the user.
  You can check this in the user settings or profile management area.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to use personalization features. This may involve checking roles and authorizations assigned to the user in transaction PFCG.
  
  
  
  System Configuration:
  
  If you are an administrator, you may need to check the overall system configuration for Enterprise Search to ensure that all necessary components are correctly set up.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation or help portal for specific instructions related to enabling personalization in your version of SAP.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Version Specifics: Be aware that the steps to enable personalization may vary depending on the version of SAP you are using, so always refer to the documentation specific to your version.
  
  By following these steps, you should be able to resolve the ESH_DB019 error and enable personalization for your SAP Enterprise Search functionality.