How To Fix ESH_CM_SYS_COUP_MSG011 - Record external keys &1 &2 is locked for user &3

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_CM_SYS_COUP_MSG - Texts for Top Level Info Tagging

• Message number: 011

• Message text: Record external keys &1 &2 is locked for user &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_CM_SYS_COUP_MSG011 - Record external keys &1 &2 is locked for user &3 ?

  The SAP error message ESH_CM_SYS_COUP_MSG011 indicates that a specific record (identified by external keys) is locked for a particular user. This typically occurs in the context of the SAP Enterprise Search (ESH) or when dealing with data that is being processed or modified by multiple users or processes.
  Cause:
  
  Record Locking: The record you are trying to access or modify is currently locked by another user or process. This is a common scenario in multi-user environments where one user is editing a record while another user attempts to access it.
  Long-running Transactions: If a transaction takes a long time to complete, it may hold locks on records longer than expected, preventing other users from accessing them.
  System Configuration: There may be specific configurations or settings in the system that dictate how locks are managed.
  
  Solution:
  
  Wait and Retry: If the record is locked by another user, the simplest solution is to wait until the other user has finished their transaction and released the lock. You can then retry your operation.
  Identify the Locking User: Use transaction codes like SM12 (for lock entries) to identify which user is holding the lock on the record. You can then communicate with that user to understand when they will release the lock.
  Release the Lock: If you have the necessary authorizations, you can manually release the lock from transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other user is still working on the record.
  Check for Long-running Transactions: Investigate if there are any long-running transactions that might be causing the lock. You can use transaction SM66 to monitor active processes in the system.
  Review System Configuration: If this issue occurs frequently, it may be worth reviewing the system configuration related to locking mechanisms and transaction handling to optimize performance and reduce locking issues.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks is crucial. SAP uses a locking mechanism to ensure data integrity, and locks can be either exclusive (preventing all other access) or shared (allowing read access).
  User Authorizations: Ensure that users have the appropriate authorizations to access and modify the records in question.
  Performance Tuning: If locking issues are frequent, consider performance tuning of the database and application to reduce transaction times and improve overall system responsiveness.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.