How To Fix ERP_WEC_USER_ADMIN031 - Mobile number of the contact person could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: ERP_WEC_USER_ADMIN -

• Message number: 031

• Message text: Mobile number of the contact person could not be read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ERP_WEC_USER_ADMIN031 - Mobile number of the contact person could not be read ?

  The SAP error message ERP_WEC_USER_ADMIN031 indicates that the mobile number of the contact person could not be read. This error typically occurs in the context of user administration or when trying to access or update user information in the SAP system, particularly in relation to mobile applications or web services.
  Causes:
  
  Missing Data: The mobile number field for the contact person may be empty or not filled in the user profile.
  Data Inconsistency: There may be inconsistencies in the data stored in the database, such as incorrect formatting or missing entries.
  Authorization Issues: The user attempting to access the contact information may not have the necessary permissions to view or edit the mobile number.
  Technical Issues: There could be a technical issue with the SAP system, such as a problem with the database connection or a bug in the application.
  
  Solutions:
  
  Check User Profile: Verify that the contact person's mobile number is correctly entered in the user profile. Navigate to the user management area and ensure that all required fields are filled out.
  Data Validation: Ensure that the mobile number is in the correct format and adheres to any validation rules set in the system.
  Authorization Check: Confirm that the user has the necessary authorizations to access the contact person's information. This may involve checking roles and permissions in the SAP system.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or technical support for further assistance. They may need to investigate the database or application for underlying issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Review the SAP documentation related to user administration and mobile applications for any specific guidelines or requirements regarding contact information.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.