How To Fix ERP_WEC_USER_ADMIN001 - Your entries do not match our records; contact your customer service

SAP Error Message - Details

• Message type: E = Error

• Message class: ERP_WEC_USER_ADMIN -

• Message number: 001

• Message text: Your entries do not match our records; contact your customer service

What causes this issue?

There has been a mismatch between the information that is already on
file and what you have entered. This could for example, be because of
the following reasons:
Example 1:
You have forgotten your user name or password and are entering the email
address and postal code to identify a customer or contact. If the system
locates more than one customer or contact, or does not locate any, then
it triggers this message.
Example 2:
If the system does find a customer or contact for the details you enter,
but not a username, then it triggers this message.

System Response

The application does not continue.

How to fix this error?

In SAP ERP, check the information you have entered for the required
cusomter and try registering again or

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

contact your user administrator for correct information.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ERP_WEC_USER_ADMIN001 - Your entries do not match our records; contact your customer service ?

  The SAP error message ERP_WEC_USER_ADMIN001 typically indicates that there is a mismatch between the user entries (such as username, password, or other credentials) and the records stored in the SAP system. This error often occurs during user authentication processes, such as logging in or accessing certain functionalities.
  Causes:
  
  Incorrect Credentials: The most common cause is that the user is entering incorrect login credentials (username or password).
  User Account Issues: The user account may be locked, inactive, or not properly set up in the SAP system.
  Data Synchronization Issues: If the SAP system is integrated with other systems (like an identity management system), there may be synchronization issues leading to mismatched records.
  Expired Password: The user’s password may have expired and needs to be reset.
  Configuration Issues: There may be configuration issues in the user management settings or authentication methods.
  
  Solutions:
  
  Verify Credentials: Ensure that the username and password are entered correctly. Check for typos, case sensitivity, and ensure that the correct keyboard layout is being used.
  Reset Password: If the password is suspected to be incorrect or expired, use the password reset functionality, if available, or contact your system administrator to reset it.
  Check User Status: Contact your SAP administrator to verify the status of your user account. Ensure that it is active and not locked or inactive.
  Review User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access the required functionalities.
  Contact Customer Service: If the issue persists, follow the error message's advice and contact your customer service or SAP support for further assistance. Provide them with details of the error and any steps you have already taken.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP's official documentation or SAP Notes for any known issues related to this error message. There may be specific patches or updates that address the problem.
  User Management Transactions: Familiarize yourself with relevant SAP transactions for user management, such as SU01 (User Maintenance) and SU10 (Mass User Maintenance).
  Audit Logs: If you have access, review the audit logs for any failed login attempts or other related errors that could provide more context on the issue.
  
  By following these steps, you should be able to identify and resolve the issue related to the ERP_WEC_USER_ADMIN001 error message.