How To Fix ERP_SALES_LCM032 - Customer &1 is locked by you

SAP Error Message - Details

• Message type: E = Error

• Message class: ERP_SALES_LCM - Messages for Lean Customer and Customer Fact Sheet

• Message number: 032

• Message text: Customer &1 is locked by you

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ERP_SALES_LCM032 - Customer &1 is locked by you ?

  The SAP error message ERP_SALES_LCM032 indicates that a customer record is locked by the user who is trying to access or modify it. This typically occurs in the context of sales and distribution (SD) processes when a user attempts to edit or create a customer record that is currently locked for editing by themselves or another user.
  Cause:
  
  User Lock: The user has opened the customer record in a transaction and has not yet saved or exited, causing the record to be locked.
  Session Timeout: If a user has been inactive for a while, the session may time out, but the lock may still persist until the session is properly closed.
  Concurrent Access: Another user may have the record open, but in this case, the message indicates that the lock is specifically by the user attempting the action.
  
  Solution:
  
  Check for Open Sessions: Ensure that you do not have multiple sessions open with the same customer record. If you do, close the unnecessary sessions.
  Release the Lock: If you are sure that you are not actively using the record, you can release the lock:
  
  Use transaction code SM12 to view and delete the lock entries. You can search for your user ID and delete the lock for the specific customer record.
  
  
  Log Out and Log Back In: Sometimes, simply logging out of the SAP system and logging back in can clear the lock.
  Wait for Automatic Release: If the lock is due to a session that is still active, you may need to wait for the session to time out or for the user to release the lock.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to your SAP support team for assistance.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  
  
  User Management: Ensure that user roles and authorizations are correctly set up to avoid unnecessary locks.
  Best Practices: Encourage users to properly close transactions and sessions to minimize locking issues.
  
  By following these steps, you should be able to resolve the ERP_SALES_LCM032 error and continue working with the customer record.