How To Fix EQ843 - Product change for contr. &1 must be reversed before the customer change

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 843

• Message text: Product change for contr. &1 must be reversed before the customer change

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EQ843 - Product change for contr. &1 must be reversed before the customer change ?

  The SAP error message EQ843 indicates that there is a product change that needs to be reversed before you can proceed with a customer change. This error typically occurs in the context of SAP's Variant Configuration (VC) or when managing product data in the SAP system.
  Cause:
  The error arises when there is an existing product change (such as a configuration change or a modification to the product structure) that has not been reversed or completed. The system requires that all changes related to the product must be finalized or reversed before allowing any new changes related to customer-specific configurations or modifications.
  Solution:
  To resolve the EQ843 error, follow these steps:
  
  
  Identify the Product Change: Determine which product change is currently active and needs to be reversed. You can do this by checking the change logs or the product change documents in the system.
  
  
  Reverse the Product Change: 
  
  Navigate to the relevant transaction in SAP where you can manage product changes (e.g., using transaction codes like CC01, CC02, or CC03 for change management).
  Locate the specific product change that is causing the issue.
  Reverse or delete the change as necessary. This may involve reverting to a previous version of the product or canceling the change request.
  
  
  
  Check Dependencies: Ensure that there are no other dependencies or related changes that might be causing the issue. Sometimes, other changes may also need to be addressed.
  
  
  Retry the Customer Change: Once the product change has been successfully reversed, attempt to make the customer change again.
  
  
  Consult Documentation: If you are unsure about the steps or the implications of reversing a product change, consult the SAP documentation or your organization's SAP support team for guidance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing product changes, such as CC01 (Create Change Master), CC02 (Change Change Master), and CC03 (Display Change Master).
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. Sometimes, there may be known issues or additional guidance provided by SAP.
  User Roles and Permissions: Ensure that you have the necessary permissions to reverse product changes. If you do not have the required access, you may need to contact your SAP administrator.
  
  By following these steps, you should be able to resolve the EQ843 error and proceed with your customer change in SAP.